Production Services Lead

4 weeks ago


Singapore IKAS INTERNATIONAL (ASIA) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities


· Develop deployment strategies, maintain deployment templates, and coordinate with Application Delivery on implementation.

· Generate progress reports on changes, manage escalations, and provide senior leadership updates as required.

· Lead daily data center scheduling to support planned and unplanned maintenance while minimizing customer impact across five production domains.

· Approve or deny change requests; prepare deployment instructions and oversee both emergency and regular code deployments.

· Collaborate with network, application, infrastructure, and business teams for issue remediation, updates, and outage communications.

· Manage data center network traffic to meet operational and compliance needs, supporting business continuity.

· Partner with Vendor Liaison and other teams to ensure readiness, monitoring, and effective incident management.


Requirements


· 5+ years in Production Services, IT Operations, or similar roles, ideally within Consumer Banking or Financial Services.

· Familiarity with datacenter traffic management, routing mechanisms, and deployment planning.

· Proven ability to work cross-functionally with network, infrastructure, and vendor management teams.

· Strong analytical skills and experience managing high-impact incidents in a complex production environment.

· Prior experience leading geographically dispersed teams and managing cross-functional projects.

· ITIL, PMP, or relevant certifications in project/production management.

· Understanding of Bank-approved deployment tools and application management frameworks.

· Excellent verbal and written communication skills with experience in senior leadership reporting.


iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified / contacted.


Tell employers what skills you have

Leadership
Remediation
Business Continuity
Data Center
Routing
Technical Services
IT Operations
Vendor Management
Infrastructure Architecture
Application Management
PMP
Traffic Management
ITIL
Scheduling
Incident Management
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