Production Services Lead
4 weeks ago
Responsibilities
· Develop deployment strategies, maintain deployment templates, and coordinate with Application Delivery on implementation.
· Generate progress reports on changes, manage escalations, and provide senior leadership updates as required.
· Lead daily data center scheduling to support planned and unplanned maintenance while minimizing customer impact across five production domains.
· Approve or deny change requests; prepare deployment instructions and oversee both emergency and regular code deployments.
· Collaborate with network, application, infrastructure, and business teams for issue remediation, updates, and outage communications.
· Manage data center network traffic to meet operational and compliance needs, supporting business continuity.
· Partner with Vendor Liaison and other teams to ensure readiness, monitoring, and effective incident management.
Requirements
· 5+ years in Production Services, IT Operations, or similar roles, ideally within Consumer Banking or Financial Services.
· Familiarity with datacenter traffic management, routing mechanisms, and deployment planning.
· Proven ability to work cross-functionally with network, infrastructure, and vendor management teams.
· Strong analytical skills and experience managing high-impact incidents in a complex production environment.
· Prior experience leading geographically dispersed teams and managing cross-functional projects.
· ITIL, PMP, or relevant certifications in project/production management.
· Understanding of Bank-approved deployment tools and application management frameworks.
· Excellent verbal and written communication skills with experience in senior leadership reporting.
iKas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified / contacted.
Tell employers what skills you have
Leadership
Remediation
Business Continuity
Data Center
Routing
Technical Services
IT Operations
Vendor Management
Infrastructure Architecture
Application Management
PMP
Traffic Management
ITIL
Scheduling
Incident Management
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