Ad Tech Analyst

1 month ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Responsibilities

  • Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency.
  • Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements.
  • Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.
  • Gather insights from various channels (internal and external teams) QA and amalgamate them for actionable insights
  • Gathering in industry knowledge and best practices to improve CSAT
  • Ensure all managed tools deliver an intuitive, smooth, and efficient user experience for advertisers.
  • Gather and integrate feedback from users to facilitate continuous tool refinement.
  • Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience.
  • Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights.
  • Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.


Qualifications

  • BA/BS degree or above;
  • 5+ years of product operations experience with digital ad products or on saas platforms; familiarity with advertising solutions at Google, Meta, and Snapchat.
  • Knowledge in Tableau/PowerBi/Looker Studio
  • A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking;
  • A commercial mindset with experience building business cases from market research and analysis;
  • Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
  • Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets;
  • Customer service orientation and experience working in a sales/ client-facing capacity.

Tell employers what skills you have

Market Research
Sales
Service Orientation
Customer Experience
Business Analysis
User Experience
SaaS
Spreadsheets
Customer Service
Snapchat
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