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Operations Analyst

4 weeks ago

Singapore SLEEK TECH (PTE. LTD.) Full time
Roles & Responsibilities

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients

We are looking for an amazingly well-rounded Operations Analyst to join us in growing our business of our FinTech Product the “ Sleek Business Account” in Singapore. You will be responsible for ensuring the efficiency of business operations as well as assisting in setting strategic goals for the future eg., Customer Activation, MAU Growth, Growing Customer Base & Average Revenue Per User (ARPU).

You will have a passion for understanding business owners, and an ability to creatively articulate the problems that keep them up at night. You will be skilled in translating these deep client insights into attractive solutions, compelling calls to action, and ultimately stunning business results. You should have excellent customer relationships and communications skills, have a flair for marketing, and love to problem-solve and think on your feet. You will be an enthusiastic team player, excited about the role you can play in growing Sleek’s Fintech offerings to be trusted and well-loved solutions for entrepreneurs and business owners in Singapore and beyond.


Position Duties
  • Support ongoing operations to manage & enhance Sleek’s FinTech Product “The Sleek Business Account (SBA)”
  • Assist the FinTech Lead in ongoing Project Management with Compliance/Operations/Product & Tech teams to ensure customer centricity; maintain internal project management tools (RAID logs etc)
  • Own & document product requirements for ongoing enhancements & track their delivery with Product/Tech Teams
  • Track customer feedback/ issues & manage triage with Product/Tech & FinTech partners
  • Perform market research to ensure SBA’s competitiveness in Singapore
  • Own weekly reporting on customer onboarded, transactions, revenues & MAU’s
  • Support reconciliation & transactional operations
  • Support FinTech Lead on running quarterly Voice of Customer (VoC) panels to achieve user growth
Performance Standards
  • Bachelor's Degree in Banking/Finance/Engineering or similar
  • At least 3 years of relevant experience in Banking/Financial Services/FinTech or Consulting Space
  • Knowledge of B2B payments/ FinTech industry/ Financial operation is an added advantage
  • Excellent interpersonal & communication skills
  • Existing Financial operations experience (reconciliation, data analyst)
  • Existing Project Management or Agile experience (requirements documentation, sprint cadence)
  • Detail oriented; able to quickly analyze large volumes of data via Excel/Google Sheets and present analysis in a coherent manner
  • Able to commence immediately/ within short notice period


More about Sleek

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.


We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.


If you think you would be a good fit for our mission, we look forward to hearing from you


Tell employers what skills you have

Market Research
Data Analysis
Customer Relationships
Translating
SPSS
B2B
Project Management
Communication Skills
Cadence
Consulting
Team Player
Articulate

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