Fleet Deployment officer

3 days ago


Singapore IMPETUS CONCEPTUS PTE. LTD. Full time
Roles & Responsibilities

Job description Deployment Officer

Join our team as an Deployment Officer and play a key role in delivering good customer service and ensuring the smooth operation of our fleet management and documentation.

Key Responsibilities:
  • Handle inbound and outbound calls, including registration and customer inquiries.
  • Coordinate the reporting of defects and resolve customer complaints and queries.
  • Perform data entry and card programming tasks.
  • Prepare monthly and ad-hoc service reports.
  • Monitor daily reports for system enhancements and implement changes as needed.
  • Record and track customer feedback in our system.
  • Manage system implementation, including user sign-up, document gathering, and basic troubleshooting.
  • Coordinate manpower scheduling and daily attendance.
  • Oversee deployment functions, including candidate sourcing, interview arrangements, and deployment to ensure no shortfall.
  • Update leave applications in our system.
  • Ensure daily frontline operations meet customer service standards.
  • Coordinate social and recreational activities to promote teamwork and company culture.
Requirements:
  • N Level or O Level
  • Proven experience in customer service, system implementation, and deployment for security manpower.
  • Experience can be an advantage
  • Proficiency in Microsoft Office suite.
  • Strong communication and interpersonal skills, with excellent written and verbal communication abilities.
  • Experience in creating a culture of engagement, collaboration, and teamwork.
  • Fluency in English and willingness to work
  • 8 hours and weekday and 4 hours on bi- weekly.

Tell employers what skills you have

System Implementation
Troubleshooting
Microsoft Office
Verbal Communication
Hardware
Data Center
Interpersonal Skills
Scripting
Information Technology
Data Entry
Fleet Management
Python
Customer Service
Scheduling
Sourcing
Linux

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