Retirement Savings Executive

2 weeks ago

Singapore CENTRAL PROVIDENT FUND BOARD Full time
Roles & Responsibilities

What the role is

At #TeamCPF, you're not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The team you are joining is focused on empowering senior Singaporeans to enhance their retirement plans through strategic home monetisation schemes, including the Lease Buyback Scheme and Silver Housing Bonus.

In this role, you will:

  • Provide support to our Senior/ Managers in managing the end-to-end operations of these critical schemes, ensuring timely, efficient, and accurate service delivery to CPF members. This includes processing applications, maintaining a high standard of documentation, and preparing key operational reports and progress updates.
  • Address and resolve member inquiries and provide guidance on scheme details, fostering clear and effective communication.
  • Collaborate with cross-functional teams, departments, and external agencies to ensure smooth execution of all scheme-related activities, ensuring alignment with organisational goals and policies.
  • Take ownership of ad-hoc tasks and administrative responsibilities, while also providing valuable support to supervisors on various projects.
  • Review and implement process enhancements where applicable to optimise workflow and service delivery.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

  • Relevant experience in administration, customer service, or operations roles, preferably in public sector settings
  • Interest in financial literacy, and ability to present information clearly and effectively to various audiences.
  • Ability to handle public inquiries with professionalism and empathy.
  • Self-motivated individual with a strong dedication to delivering exceptional service and operational excellence.
  • Good organisational skills with proficiency in numerical, written, and verbal communication
  • Proficient in basic productivity tools (e.g., Microsoft Office) and eager to learn and apply new digital tools, such as generative AI and robotic process automation.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:

  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
  • Promotion opportunities based on your capability and on-the-job performance.
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
  • A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
  • Flexible dress code that empowers you to choose your appropriate outfit for the day.
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life's best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Tell employers what skills you have

Able To Multitask
Microsoft Office
Microsoft Excel
Data Analysis
Interpersonal Skills
Data Management
Administration
Office Administration
Attention to Detail
Communication Skills
Administrative Support
Excel
Team Player
Data Analytics
Databases
Service Delivery
Numerical data

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