Service Advisor

3 weeks ago


Singapore TC AUTOCLINIC PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

  • Attend to all intakes of customers' cars for repairs and servicing
  • Vehicle intake and perform daily service sales of service product and upsell
  • Administer all documentations for costings, claims and vehicle service history
  • Prepare job orders as to customers' needs
  • Ensure all customers' issues and complaints are resolved effectively and promptly
  • Be attentive to all customer’s needs and requests pertaining to the service for the vehicle
  • Job progress follow up and recommendation of any additional jobs required when necessary.
  • Responsible to perform daily insurance claims intake, assist customer in Accident Reporting, process
    Insurance Claims as per GIA Motor claim framework.
  • Ready vehicle delivery and post purchase following up
  • Proactive high standard of customer service to maximum satisfaction
  • Any ad hoc duties as assigned by superior
  • Work location: Leng Kee

Qualifications

  • Minimum GCE “N” level or Nitec in Automotive Trade.
  • Preferably 1 year of experience as Service Advisor in automotive industry or 5 years of experience as an automotive mechanic
  • Good oral and written communication skills.
  • Team player with initiative and a positive attitude towards learning.
  • Possess a pleasing personality and be able to attend to customers courteously.

Tell employers what skills you have

Interpersonal Skills
Vehicles
Attentive
Good Communication Skills
Driving License
Class 3 Driving License
Warranty
Automotive Industry
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Automotive Engineering
Mechanical Engineering
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