Senior Service Advisor
3 weeks ago
About the Role
We are seeking a highly skilled Senior Service Advisor to join our team at SOON XING ENGINEERING PTE. LTD. The successful candidate will be responsible for ensuring seamless communication between mechanics and customers, providing exceptional customer service, and managing the workshop’s workflow and schedule.
Key Responsibilities
- Collaborate with mechanics to identify necessary repairs and explore alternative solutions to minimize costs.
- Utilize in-depth knowledge of our products and services to offer customers expert advice on available parts and service options.
- Respond to customer inquiries regarding service outcomes, scheduling, and appointment details.
- Provide customers with information on warranty protections, potential cost savings, and the benefits of trading in versus repairing their vehicle.
- Oversee the dealership’s workflow and schedule, ensuring efficient operations.
- Communicate with customers regarding service changes or vehicle pick-up times.
- Maintain positive customer relationships to foster repeat business.
- Ensure accurate documentation of services rendered and costs, processing customer payments accordingly.
- Deliver exceptional customer service by addressing customer complaints and feedback.
- Compile monthly KPI reports on workshop performance, submitting them to relevant projects.
- Conduct monthly meetings with sub-contractors to review contractual performance.
- Attend project coordination meetings to present workshop KPIs and discuss taxi-related issues.
- Liaise with service technicians on parts ordering and ensure timely availability.
Requirements
- A strong understanding of automotive technology and the automotive industry.
- Proficiency in industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision-making, and problem-solving skills.
- Ability to communicate effectively with mechanics, customers, and management.
- A 6-day workweek (Monday to Saturday) with working hours from 7:30 am to 5:15 pm.
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