System Application Engineer
6 days ago
- Reports, analyse and provide insights on incidents' root causes, solutions and status.
- Provide end user training and receive user requests for troubleshooting, enhancement, and evaluating best course of action for addressing these requests.
- Responsible for analysing and interpreting business requirements, drafting functional descriptions and/or programming specifications as required.
- Maintains the user's set-up and access roles in different business applications like ERP, CRM, etc.
- Design, develop, document, test and deploy code, application extensions and interfaces.
- Manage all phases of the software development life cycle including technical analysis, design, development, testing, documentation and deployment.
- Work with and enhance complex, highly integrated enterprise applications.
- To create solution designs, documentations, presentation related to the business applications.
- Develop application technical support, management strategies, and processes.
- Manage M3 user productivity.
- Lead high quality delivery with responsibility for IT task tracking, issue tracking, estimate submissions and project status reporting.
- Develop User Acceptance Testing (UAT) and end user training for M3 system.
- Supports other business system applications related to the ERP.
- Ensure compliance with Vallen's and the Group's IT policies and procedures.
- Ensure world class customer service is achieved.
Key Qualifications
- Bachelor's degree in IT or related disciplines
- Experience in Infor M3 is required
- Experience in Infor ION, M3 MOM, Mashup Designer.
- Experience in JAVA or C#
- Experience in managing system's database.
- Proficient in Microsoft SQL Server Database and SQL Scripts
- Working knowledge on integration tools.
- Experience in Web design is a plus.
- Should have a very good business knowledge in one or more of the domains.
- Be seen as the Subject Matter Expert.
- Ability to communicate effectively with all levels, including the capacity to explain complex IT matters in layman's terms
- Ability to manage ambiguity and apply problem-solving skills
- Ability to effectively work in multiple projects and work effectively under deadlines
Designer
UAT
Troubleshooting
Technical Analysis
Web Design
Microsoft SQL Server
SQL
User Acceptance Testing
Java
C#
Software Development
Business Requirements
Technical Support
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