Concierge Supervisor

3 weeks ago

Singapore GRANMIL HOLDINGS PTE LTD Full time
Roles & Responsibilities

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Tell employers what skills you have

Negotiation
Lifestyle
Concierge Services
Quality Assurance
Housekeeping
Property
Books
Transportation
Theatrical Performance
Wellbeing
Customer Service
Service Excellence
Timekeeping
Safety Training
Service Delivery
Hospitality

  • Concierge

    3 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Concierge

    3 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Spa Concierge

    3 weeks ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesPOSITION SUMMARYSchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as...

  • Spa Concierge

    3 weeks ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesPOSITION SUMMARYSchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as...

  • Retail Assistant

    3 weeks ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesClub Concierge: Provide a high level of customer service and assist with members and guest enquiries Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees Assist with golf reservations for members and guests (phone, email, in-person) Responsible for the accountability of all sales and...

  • Nurse Manager #HJX

    3 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesRequirements:Nurse Manager experience 3-5 years 5 days office hours Novena Job DescriptionsConcierge Services Management : Oversee and enhance concierge services, ensuring tailored care and continuous attention to specifi c individuals or groups. Implement strategies to provide and achieve exemplary service delivery and patient...

  • Wellness Supervisor

    4 days ago

    Singapore COVER PROJECTS PTE. LTD. Full time

    Roles & ResponsibilitiesWellness and Gym Membership SalesMaximise revenue by driving the team to upsell and cross-sell among the six pillars of Sama Wellness Assist to monitor revenue performance, providing motivation and training on revenue optimisation. Maintain a sound knowledge and familiarity in Spa, Fitness and Wellness offerings Participate in...

  • Nurse Manager

    3 weeks ago

    Singapore TUCKER MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesObjective / Purpose of the Job:The Nurse Manager (Clinical) oversees and coordinates the clinical services for direct patient care and ensures delivery of the highest quality care. Reporting to both the Strategic Operations Director and the Medical Director, this role manages and supervises the nursing staff, ensures regulatory...

  • Butler Supervisor

    3 weeks ago

    Singapore Marina Bay Sands PTE. LTD. Full time

    Roles & ResponsibilitiesMembers of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a...

  • Butler Supervisor

    3 weeks ago

    Singapore Marina Bay Sands PTE. LTD. Full time

    Roles & ResponsibilitiesMembers of Marina Bay Sands Butler Services Team offer contemporary ultra-luxurious butler service with a strong commitment to create unforgettable memories for our very important guests within the Marina Bay Sands.The new hire will be expertly trained to carry out tasks to highest standards in a dynamic environment to become a...

  • Retail Assistant

    3 weeks ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesClub Concierge:Provide a high level of customer service and assist with members and guest enquiries Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees Assist with golf reservations for members and guests (phone, email, in-person) Responsible for the accountability of all sales and...

  • Bellman

    4 days ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...