Retail Assistant

2 weeks ago


Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Club Concierge:

  • Provide a high level of customer service and assist with members and guest enquiries
  • Collect green fees, buggy fees, rental club & shoe fees, corporate fees and late cancellation fees
  • Assist with golf reservations for members and guests (phone, email, in-person)
  • Responsible for the accountability of all sales and money transactions made during shift
  • Maintain an accurate up-to-date Tee Sheet
  • Communicate constantly with Golf Service Attendant, Golf Course Officer regarding any changes or updates
  • Assist Corporate events with billing, registration, goodie bags, issuing score card
  • Receive and process payment from Members' monthly statement and assist with refunds and billing disputes
  • Prepare monthly average green fee reports
  • In-charge of maintaining inventory and requisition for operation items for the CSA desk
  • All stationary / operational items as well as rental club & shoe program

Club Events & Activities

  • In-charge of promoting and maintaining accurate records on registration, updating of all current and newly created club activities and events
  • Perform any other additional duties as and when assigned by supervisor and management whenever required

Retail Duties

  • Demonstrate high level of customer service to members and guests by selling merchandise and providing information in a professional manner
  • Perform opening and closing procedures for golf shop
  • Assist with monthly stock take and orders for retail items
  • Contribute to golf shop promotional programs both in conception and implementation of the program
  • Assist and be in-charge of rotating stock, displaying merchandise in an appealing manner and keeping displays well presented and orderly
  • Liaise with vendors to order stock replenishment
  • Create purchase orders, contact vendors to organise delivery dates
  • Lead by example for colleagues and junior staff in terms of professional appearance and customer service standards at all times

Tell employers what skills you have

Customer Service Oriented
Visual Merchandising
Housekeeping
Inventory
Unloading
Golf
Retail Sales
Channel
Selling
Merchandising
Accountability
Cashiering
Corporate Events
Customer Service
Disposition
Requisition

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