IT Specialist/Assistant IT Manager

4 weeks ago

Singapore MCI GROUP ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

THE OPPORTUNITY

The IT Specialist/ Assistant IT Manager works with the Back Office HR & IT team to support and ensure the efficient and effective daily office operations, smooth internal workflow, and coordination of processes.


THE WORK IT & Network Responsibilities

• Provide secondary day-to-day user and desktop support to employees in Singapore office, resolving escalated requests and incidents from mci group service desk level one team.

• Prepare user IT onboarding including account creation and setup, allocation and deployment of laptops, basic user training.

• Liaise with local IT vendor (external) and remote Group IT (internal) teams to evaluate or troubleshoot IT issues.

• Work with HQ IT teams and various stakeholders on implementation, upgrades, and transformation projects.

• Manage the general maintenance and upkeep of IT tools and equipment (hardware and software) including computers, accessories, AV, and printers.

• Update IT inventory records & aassist with IT procurement.

• Review diagnostics and assess the functionality and efficiency of systems.

• Implement and execute network security measures.

• Monitor security certificates and company compliance of requirements.

• Offer technical support to company staff and troubleshoot computer problems.

• Install and update company software and hardware as needed.

• Anticipate and report the cost of replacing or updating computer items.

• Maintenance of office biometrics and relevant reports.

• Management & point of contact of Accelo – PM work platform


Platform Responsibilities - Accelo

· Managing, provisioning, configuring, and maintaining the underlying platform.

· Continuous Identifying, monitoring and improvising of platform performance.

· Attending and responding to incidents, outages, or other disruptions in platform service.

· Providing support to users or customers experiencing issues with the platform

· Offering training sessions or documentation to help users effectively utilize the platform’s features

· Managing user accounts and permissions as needed

· Engaging with platform vendors or service providers to address issues or request assistance.

· Managing vendor relationships, contracts, and service level agreements (SLAs).

· Evaluating new vendor solutions or upgrades to existing platforms


Technology Innovation

· Developing a technology innovation strategy aligned with the organization's overall goals and objectives.

· Identifying emerging technologies and trends relevant to the organization's industry and market.

· Collaborating with internal stakeholders across departments (e.g., R&D, marketing, operations) to gather input and support for innovation initiatives.

· Reviewing and refining the organization's technology innovation strategy based on feedback and results.

· Identifying opportunities for process improvement and optimization in innovation processes.



THE HIVE

Reporting to HR Manager and IT Project Manager, the IT Specialist/Assistant IT Manager works closely with the back-office team and is the first point of contact for employees regarding general office IT matters.


THE MUST HAVE

• Fluent in English, additional Asian language is a bonus.

• Good knowledge of computer systems

• Microsoft 365


THE GOOD TO HAVE

• IT Diploma/Degree qualification

• 5 years of relevant work experience

• Experience with project management is advantageous.

• A multitasker, organised, prioritise work independently as well as in a team.

• Demonstrate a customer service mindset with a proactive disposition.

• Possess excellent communication and problem-solving skills with a sense of urgency.


THE PERKS

• Competitive Annual Leave & Birthday Leave.

• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.

• Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident.

• Comprehensive internal L&D portal and opportunities for external courses.




Tell employers what skills you have

Hardware
Laptops
Inventory
Business Travel
Procurement
Travel Insurance
Project Management
Service Desk
AV
Customer Service
Disposition
Network Security
Back Office
Technical Support

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