Senior Customer Quality Engineer

2 months ago


Singapore HERAEUS MATERIALS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Ability to engage, negotiate and answer customer requests and align on quality expectations. Proficient in 8D problem solving methodology
  • Determining, negotiate and agree on in house quality procedures, standards and specifications.
  • Align customer requirements and ensuring internal gaps are closed. Able to travel within the SE Asia and APEC region.
  • Investigating customer feedback/complaints and monitor KPI & BBSC e.g customer complaint rate/COPQ etc.
  • Coordinate customer audit, follow up on audit report/closure.
  • Drive 8D meeting with internal team, investigation and CAPA.
  • Prepare weekly/monthly customer reports, quality survey, PPAP, VDA audit for PDP etc.
  • Spearhead Quality Improvement Project with customer, fan-out/BKM with other sites.
  • Working with operations staff to establish systems, standards and procedures.
  • Assist in internal statistical information, distribution and analysis. Knowledge of SPC and ability to use Minitab/JMP.

Job Requirement:

  • Degree in Customer Quality Engineering/ Engineering/ Material Science/Science
  • More than 3 years working experience in Customer Quality Role
  • Knowledge in ISO9001/IATF16949 quality management system
  • SPC knowledge, statistical analysis tool e.g Minitab, JMP etc
  • Knowledge in FMEA ,MSA ,8D, FTA etc
  • VDA certified auditor added advantage

Tell employers what skills you have

JMP
CAPA
FMEA
Quality Management
Quality Improvement
Investigation
Problem Solving
VDA
Auditor
Quality Engineering
SPC
Customer Quality
PPAP
Audit
Minitab

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