Customer Quality Engineer
3 weeks ago
JOB DESCRIPTION
Department: Quality Assurance
Report to: Senior Engineer
Functional Relationships with:
Relationship with Production, Process Engineering, Machine Engineering, Quality Control, Sales
POSITION PROFILE:
Based in: Singapore
Job Site: Yishun
The successful candidate will: take charge of customer handling (care/support) scope. Provide statistical information about MLCC customer complaint for quality improvement by identifying the testing methods and samples and provide necessary support to various departments.
Key Duties & Responsibilities:
- Handling of internal complaint from production, sales etc.
- Handling of external complaint from customers
- Analysis the complaint and establish statistical data by identifying sample size and acceptable error
- Monitor and review quarterly data based on customer’s complaint
- Prepares reports by collecting, analyzing and summarizing data
- Provide recommendations for improvement and reduction of complaint
- Provide technical support to the customer
- Manage of detective material return
Ability / Competency Required:
- Degree in any Engineering field
- Good interpersonal and communication skills
- Ability to work well in a team
- Problem solver
- Ability to perform multi-tasking
- Knowledge of IATF16949 will be an added advantage
- With statistical knowledge
- Attention to detail
Tell employers what skills you have
Microsoft Excel
Quality Control
Quality Assurance
Quality Improvement
Critical Thinking
Investigation
Process Engineering
Attention to Detail
SPC
Customer Quality
Audits
Customer Satisfaction
Statistical Knowledge
Process Control
Electronics
Technical Support
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