Call Centre Officer

3 weeks ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

(Shortlisted Candidates Will Be Working For The Banking Sector Client):
- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)

Shift Timings (Choose 1 Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night (Example of work schedule)

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries

Fulfillment follow through on case handling and with customers;

Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Tell employers what skills you have

customer calls
Microsoft Office
Microsoft Excel
Handle calls
Analytical Skills
call centre
Interpersonal Skills
MS Office
Attentive
Compliance
Good Communication Skills
Fraud
Communication Skills
Banking
Team Player
Microsoft Word
Customer Service
Help-Desk calls
Financial Services
Customer Service Experience

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