it support
4 weeks ago
Job Summary:
- We are seeking a motivated and focused IT Support Technician to join our company. In this role, you will provide technical assistance and support to end users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems.
Key Responsibilities:
- Provide first-level technical support to employees via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and update operating systems, applications, and security software.
- Assist with user account management, including password resets and access control.
- Set up and maintain IT equipment, including workstations and mobile devices.
- Support basic network troubleshooting.
Required Qualifications:
- Bachelor's degree in Information Technology
- Basic knowledge of Windows
- Familiarity with Microsoft Office 365, Google Workspace
- Understanding of networking fundamentals (IP addressing, DHCP, DNS).
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
Troubleshooting
Technical Assistance
Hardware
Laptops
DHCP
Information Technology
Microsoft Office 365
Network Troubleshooting
Networking
Operating Systems
Windows
Mobile Devices
Technical Support
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