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Airfreight Customer Service Manager

1 month ago

Singapore EAST WEST CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:


• Oversee daily operations, ensuring efficiency and high service standards.


• Build and maintain strong relationships with clients, understanding their needs and addressing concerns proactively.


• Collaborate with sales, operations, and other stakeholders to ensure seamless service delivery.


• Monitor and analyse customer feedback and performance metrics to identify areas for improvement.


• Participate in sales support through telesales activities

Qualifications:


• Minimum of 3 years' experience in customer service management, preferably in airfreight or logistics.


• Strong knowledge of air freight operations, documentation, and regulations.


• Exceptional communication and interpersonal skills.


• Ability to interact with forwarders in a sales capacity


• Proficient in using customer service software and MS Office Suite.

Tell employers what skills you have

Microsoft Office
Oral Communication Skills
Telesales
Ability To Work Independently
Customer Service Management
Interpersonal Skills
Supply Chain
Administration
Selling
Air Freight
Customer Value
Sales Operations
Customer Management
Customer Satisfaction
Statistics
Team Player
Customer Service
Service Delivery
Customer Service Experience