12 Months Customer Service Officer

3 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Attend to enquiries and requests from phone calls in a professional and prompt manner.

Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. 

Ensure effective and timely follow-up as promised to customers. 

Alert management of issues and concerns that require escalation for complete resolution.

Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.   

Work closely with stakeholders on the service request requirements.

Deliver service requests within stipulated service standards.

Undertake projects or other responsibilities as assigned.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: elsa@recruitexpress.com.sg

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Tell employers what skills you have

Customer Relationship
Microsoft Office
Microsoft Excel
Customer Interaction
Customer Relationship Management CRM
Interpersonal Skills
Relationship Management
Administration
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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