Assistant Technical Manager
3 weeks ago
Job Descriptions:
- Provide leadership and direction to the Post-Sales team, ensuring alignment with company standards and best practices to fulfill customer requirements.
- Direct and oversee the activities of the Post-Sales team, including the Customer Service Centre.
- Manage resources effectively, assigning engineers to fault tickets and Preventive Maintenance tasks.
- Supervise and maintain oversight of the fault ticket system, ensuring timely closure of all open tickets.
- Plan and coordinate relevant training sessions for engineers as needed.
- Regularly report on team performance and activities to management.
- Prepare and issue quotations to customers as required.
- Offer technical guidance and solutions to engineers facing complex issues.
- Assist in providing after-sales services to customers.
Job Responsibilities:
- ITE/Diploma in IT/Engineering/Audio Visual
- Optional Certifications: • Crestron CTI-P101, CTI-P201 • Extron Control Professional (ECP), Extron Authorized Programmer (EAP) • Kramer Control System Designer (301), Kramer Control System Programmer (302) • Dante Level 1 & 2, Cisco CCNT, CCNA
- Minimum of 2-4 years of experience in System Configuration, Testing & Commissioning for Audio Visual solutions.
- Minimum of 2 years of experience in a leadership role.
- Experience with products such as Videowall, LED & LCD Displays, Digital Sound Processor (DSP), Amplifiers, Speakers, Videoconferencing, and Audio Visual Switches.
- Experience with renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc.
- Experience in Crestron, Extron, AMX, Kramer automation programming would be an added advantage.
- Experience in DSP programming would be an added advantage.
Tell employers what skills you have
Switches
Designer
Preventive Maintenance
Leadership
Troubleshooting
Soldering
Lighting
Aftersales
CCNA
Job Descriptions
AV
Cabling
Customer Service
Commissioning
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