Technical Team Lead

3 weeks ago


Singapore RD TRUSTED PARTNERS PRIVATE LIMITED Full time
Roles & Responsibilities

Monday - Friday 830am - 6pm

Location: Havelock


Responsibilities

  • Oversea the whole process of service cum maintenance workflow
  • Frontline contact with client representatives on all service/maintenance related issues
  • Lead a team of service team members
  • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
  • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
  • Manage day-to-day client interactions and expectations for optimal results
  • Continually seek and capitalise upon opportunities to increase customer satisfaction and deepen client relationships
  • Possess a knowledge base of each client's business, organisation and objectives
  • Be responsible for operationally managing multiple aspects of the team
  • Ensure smooth progress and timely delivery and completion of maintenace commitments to clients
  • Perform a wide variety of technical and non-technical tasks


Requirements

  • Minimum NITEC diploma in Electrical/Electronic Engineering with at least 3 years working experience
  • Hands-on experience in security systems such as integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV Systems is a must
  • Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
  • Technology savvy (hardware & software)
  • Excellent problem solving skills
  • Strong verbal and written communication skills
  • Must be a team player
  • Customer service and business orientated with good initiative and adaptability


Devon Yang Yue Teng

EA License No: 24C2352

Reg No: R24123723


Tell employers what skills you have

Scrum
Problem Solving
Electrical
IT-Security
Access Control
CCTV
Security Management
Adaptability
Engineering
Customer Satisfaction
Team Player
Communications
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