SAP Consultant

4 days ago

Singapore ERP21 PTE LTD Full time
Roles & Responsibilities

Overview of Role

The candidate shall manage the operation, support and enhancements for various specific SAP HCM domain process areas (including organisation areas like Recruitment, Benefits Management etc.)

Duties & Responsibilities

  • Manage and ensure timely deliverables by the System Maintenance Vendor (SMV); ensure deliverables conform to the standards and control defined for the programme.
  • Identify and manage risk and mitigation strategies; identify, analyze and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager and Operation Manager.
  • Perform Project Planning with the SMV team, Interface team, Infra team, etc.
  • Seek Operation Manager’s approval of system changes including funding and implementation and completion of milestone, etc.; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update the Project Manager and Operation Manager.
  • Manage Change Request (CR), including tracking of CR raised; monitoring the status of CR from requirement initiation to implementation and working with various parties to address issues impeding the progress of the review of CR effort; assessing impact and solution proposed by the SMV; facilitating users in CR testing and ensuring testing is complete and comprehensive.
  • Provide analysis and consultation services to address operational issues and audit related activities.
  • Co-ordinate and perform secretariat role for meetings with different Stakeholders and Internal Team meetings.
  • Oversee and participate in requirements gathering and evaluate requirements & design solutions with the SMV.
  • Facilitate Users (including HR personnel) Training in the SAP HR/HCM Systems.
  • Manage Service Request (SR), including monitoring of the SR raised and assessing impact with the SMV.
  • Manage and track System Investigation Request (SIR)/ Problem Report (PR), and system defects reported by users; ensure prompt resolution is provided by the SMV to the defects reported, and prompt clarifications are provided for SIRs.
  • Monitor the progress of outstanding tasks to be completed by the SMV or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
  • Monitor and track the closure of follow-ups for batch job failures.
  • Provide support to the system reporting and Data Patching team on queries from functional perspective.
  • Propose, document, and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
  • Review, propose and update changes to the documentation where necessary.
  • Provide support to the Organisation in the event the respective Business Process Manager (BPM) is on absence.
  • Any other tasks as assigned.

Qualification & Requirements

  • Only Singaporeans need apply.
  • A Degree in Computer Science, Information System, Science, Engineering or equivalent.
  • Minimal 3 years of working experience in information technology areas.
  • Minimal 2 years of working experience in SAP HCM ERP.
  • Strong in troubleshooting problems.
  • Able to propose solutions to rectify problems encountered.
  • Good planning and co-ordination skills.
  • Strong in writing & verbal communication.
  • Good presentation skills.
  • Team player, responsible and conscientious.
  • Resourceful, independent, responsive, and pro-active.

Tell employers what skills you have

Requirements Gathering
Troubleshooting
Verbal Communication
Assessing
SAP Human Capital Management
Investigation
Information Technology
Project Planning
SR
SAP
Change Control
Presentation Skills
SAP HR
Benefits Management
Business Process
Manage Change
Performance Management

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