Monitoring Center Associate

1 month ago


Singapore ST Recruitment Centre Lic no. 02c4416 Full time

Call Center Duties :About this Position : “Monitoring Center Associate “1. To Provide Technical Troubleshooting Support to Customers on Alarm Issues & Monitor and Respond to Security Alarm Signals within Service Level Targets.2. To Profile Clients' Accounts based on Account Types and Key Priority Accounts.3. Comprehensive HANDBOOKS training will be given4. To attend to Customers’ Enquiries on Products, Accounts and Services, and Offer Alternatives Solutions to fulfill Customer Needs, Ensuring Total Customer Satisfaction.5. To Gather Customer Feedbacks, Identify Problem Trends and Highlight to Team Leader.6. Ensure that Standard Operational Procedures (SOP) are adhered for7. To Demonstrate Strong Work Commitment and Work Ethics.


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