Cafe Assistant Supervisor
1 day ago
Key responsibilities:
- Maintaining day-to-day stations between coffee, bar, cakes & waffles station
- Day-to-day operations and maintain smooth daily work flow
- Responsible for managing proper inventory levels by working with vendors to place orders for both perishable and non-perishable supplies
- Prepare and expedite cakes or coffee orders while upholding the highest standards for recipe adherence, product quality, consistency and presentation
- Enforce concept of “First In First Out” by checking on product expiry dates, rotation of display products and to reduce wastage
- Ensure overall cleanliness of cafe and storage are clean, tidy and organized
- Handle customer complaints calmly and professionally by taking appropriate courses of action to resolve problems according to the company’s policy and maintain customer satisfaction at the same time
- Resolve any emergency problems that may hamper smooth operations of the cafe
- Lead by example and motivate staff to maintain excellent customer service and provide positive purchase experience
- Documenting and keeping all cafe crew accountable for employee issues (punctuality, tardiness, absenteeism, lack of performance)
Job Requirements:
- Excellent communication skills with the ability to manage and motivate a team
- Positive attitude and able to be proactive in the workplace
- Ability to handle multiple tasks at one time in a fast paced environment
- Committed to giving customers a positive experience of our cafe
Working hours: 5 day shift work
Location: Potong Pasir/Somerset
Commitment period: 1 year for full time
Tell employers what skills you have
Product Knowledge
Excellent Communication Skills
Teamwork
Preventive Maintenance
Leadership
Ingredients
Risk Assessment
Food Safety
Customer Service Management
Inventory
Cakes
Customer Satisfaction
Customer Service
Scheduling
Sourcing
Hospitality
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