Application Support

4 weeks ago


Singapore EXASOFT PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Application support for NHG SuccessFactors:
  • The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains.
  • The candidate is responsible in complex problems requiring technology skillset or domain / workflow related experiences.
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
  • Assist in implementation for standardization across technologies / domains of application
  • Assist in documentation of key application workflows
  • Assist in training
  • Assist in investigation of complex user reported issues
  • Develop mitigating and/or preventive solutions

Requirements:

  • At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems
  • Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
  • 3-5 yrs of Technical / Application Support experience on multi technology platforms
  • ITIL v3/v4 certification and strong service oriented experience / background preferred.
  • Strong Knowledge and understanding of IT industry environment and business needs.
  • Proven experience supporting Web / Mobile / Client based applications

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
Oracle
Investigation
Root Cause Analysis
Scripting
Unix
SQL
Application Support
Windows
ITIL
Java
Technical Support
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