Legal Policy Operations: Child Safety Specialist

2 weeks ago

Singapore TIKTOK PTE. LTD. Full time
Roles & Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the Team

As a Child Safety Operation Specialist within the Trust & Safety Team, you'll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.

Note: This position will include reviewing content and writing policies for some materials that may be offensive or sensitive to some people.

Responsibilities

- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.

- Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.

- Review user escalations related to the most vulnerable in our community.

- Review and assess inbound escalations from Law Enforcement and other teams.

- Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user's safety.

- Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

- English proficiency is required along with professional working proficiency in Tagalog as this role will be covering the Philippines market.

- Up to 5 years hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.

- Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.

- Proven ability to analyze information to assess threat and risks, and problem solving skills.

- Proven ability to make important decisions independently and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality.

- Excellent verbal and written communication skills and ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement partners.

- Passionate about protecting children.

Preferred qualifications

- Experience with Crisis Management, Government Agencies or Law Enforcement would be advantageous.

- Knowledge of child safety policies and/or legislation.

- Experience with social media, analytical tools, and online research.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

#LI-Hybrid

Tell employers what skills you have

Cyber Investigations
Problem and Incident Management
Analyze Information
Operational Excellence
Social Media
Legislation
Enforcement
incident management process
Timely Decision Making
Cyber Incident Management
Cyber Risk Management
judgement and decision making skills
Crisis Management
Tagalog

  • Content Policy Manager Lead for Child Safety

    7 days ago

    Singapore TikTok Pte. Ltd. Full time

    Job Description:TikTok Pte. Ltd. is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.About the Role:You will develop and drive TikTok's enforcement strategies to ensure a safe online platform as a Content Policy Manager Lead for Child Safety in our Trust & Safety team.Main Responsibilities:- Develop and...

  • Product Policy Lead

    7 days ago

    Singapore TikTok Pte. Ltd. Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. As a Product Policy Manager Lead for Child Safety, Exploitation, and Abuse...

  • Content Safety Policy Manager

    7 days ago

    Singapore This Is An IT Support Group Full time

    About the RoleWe are seeking a highly motivated and results-oriented Trust & Safety Policy Manager to join our team. The successful candidate will play a critical role in developing Trust & Safety enforcement strategies and core workflows for video and photo mode features.This role involves owning and overseeing the application of policies, translating...

  • Policy Specialist, Customer Support

    6 days ago

    Singapore TikTok Full time

    Policy Specialist, Customer Support - Trust and Safety Responsibilities About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results-oriented individual to join the team that is at the forefront of this mission....

  • Legal Executive

    2 weeks ago

    Singapore SECURUS LEGAL LLC Full time

    Roles & ResponsibilitiesWe are seeking a highly motivated legal executive to join our dynamic team. The successful candidate will assist our lawyers in handling a variety of insurance matters, with a focus on defending road traffic accidents and workplace injury claims. Many of these claims will be high-profile or involve catastrophic injuries. As and when...

  • Legal Executive

    2 weeks ago

    Singapore SECURUS LEGAL LLC Full time

    Roles & ResponsibilitiesWe are seeking a highly motivated legal executive to join our dynamic team. The successful candidate will assist our lawyers in handling a variety of insurance matters, with a focus on defending road traffic accidents and workplace injury claims. Many of these claims will be high-profile or involve catastrophic injuries. As and when...

  • Policy Enforcement Specialist

    6 days ago

    Singapore This is an IT support group Full time

    About the RoleWe are seeking a highly motivated and results-oriented individual to join our Trust & Safety team as a Policy Enforcement Specialist.This critical role involves developing enforcement strategies and workflows for video and photo content features.The specialist will own and oversee policy application, translating high-level principles into...

  • Medico-Legal Operations Specialist

    4 days ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Role OverviewThe Medico-Legal Operations Specialist will be responsible for managing medico-legal cases and clinical complaints, as well as driving the ML education and communication arm to increase awareness of the latest industry trends and issues.Key Responsibilities:

  • Legal Secretary

    4 weeks ago

    Singapore SILVESTER LEGAL LLC Full time

    Roles & ResponsibilitiesAbout Us: Silvester Legal LLC is a dynamic and fast-growing Singapore law firm specialising in corporate law and commercial litigation, with a particular focus on shareholder disputes. We are committed to delivering exceptional legal services to our clients while fostering a collaborative and innovative work environment. As part of...

  • Legal Secretary

    4 weeks ago

    Singapore SILVESTER LEGAL LLC Full time

    Roles & ResponsibilitiesAbout Us: Silvester Legal LLC is a dynamic and fast-growing Singapore law firm specialising in corporate law and commercial litigation, with a particular focus on shareholder disputes. We are committed to delivering exceptional legal services to our clients while fostering a collaborative and innovative work environment. As part of...

  • Operational Safety Specialist

    6 days ago

    Singapore Jurong Port Pte Ltd Full time

    At Jurong Port Pte Ltd, we are seeking a highly skilled Operational Safety Specialist to join our team. As an Operational Safety Specialist, you will play a critical role in ensuring the safety of our employees, contractors, and visitors.The successful candidate will be responsible for developing and implementing safe work procedures (SWPs) and risk...

  • Trust and Safety Policy Manager

    6 days ago

    Singapore This is an IT support group Full time

    Job DescriptionThis position requires a skilled professional who can analyze data and use insights to inform policy decisions.The ideal candidate will have excellent project management and organizational skills, with experience working with diverse stakeholders and navigating complex stakeholder landscapes.A strong understanding of Trust and Safety policy...

  • Child Development Specialist

    2 days ago

    Singapore Care Corner Singapore Ltd Full time

    Job DescriptionThe KidSTART Practitioner plays a crucial role in providing targeted assistance to children and families enrolled in the KidSTART programme via a home visitation model.Key Responsibilities:Building child development knowledge and parenting skills among parents, caregivers, and relevant systems.Enhancing parent-child relationships and...

  • WSHO/Safety Officer

    2 weeks ago

    Singapore JUST SAFETY CONSULTANCY (PTE. LTD.) Full time

    Roles & ResponsibilitiesWorkplace Safety and Health Officer (WSHO/Safety Officer) Responsibilities:Ensure and maintain a safe working environment in compliance with all legal environmental safety regulations, standards, and practices. Advise and assist the Project Manager on EHS matters. Lead the safety team in the implementation and monitoring of...

  • WSHO/Safety Officer

    2 weeks ago

    Singapore JUST SAFETY CONSULTANCY (PTE. LTD.) Full time

    Roles & ResponsibilitiesWorkplace Safety and Health Officer (WSHO/Safety Officer) Responsibilities: Ensure and maintain a safe working environment in compliance with all legal environmental safety regulations, standards, and practices. Advise and assist the Project Manager on EHS matters. Lead the safety team in the implementation and monitoring of...

  • Child Development Specialist

    7 days ago

    Singapore KINDERLAND INTERNATIONAL EDUCATION PTE LTD Full time

    KINDERLAND INTERNATIONAL EDUCATION PTE LTD is seeking a skilled professional to join our team as a Child Development Specialist. In this role, you will be responsible for designing and implementing programmes that promote the cognitive, social, emotional, and physical development of our preschoolers. You will work closely with teachers and other support...

  • Operations Safety Specialist

    7 days ago

    Singapore Jurong Port Pte Ltd Full time

    About the Role:We are seeking an experienced Operations Safety Specialist to join our team at Jurong Port Pte Ltd. As a key member of our operations team, you will be responsible for ensuring the implementation of safe work practices and procedures across the organization. Your primary focus will be on developing and reviewing SWPs and RAs to ensure...

  • Senior Executive, Legal Policy

    6 days ago

    Singapore Ministry of Law Full time

    Transforming Singapore's Legal LandscapeAbout the Ministry of LawThe Ministry of Law is responsible for developing and implementing policies to support Singapore's legal sector. Our vision is to establish Singapore as a global legal hub.The RoleWe are seeking a highly motivated professional to join our team as a Deputy Director / (Senior) Assistant Director...

  • Policy Manager, Legal Services

    6 days ago

    Singapore Ministry of Law Full time

    Spearheading Change in the Legal SectorAbout the Ministry of LawThe Ministry of Law aims to create a robust and innovative legal ecosystem. We foster partnerships and develop policies that elevate Singapore's status as a global legal hub.The PositionWe are seeking a seasoned professional to take on the role of Deputy Director / (Senior) Assistant Director /...

  • Policy Specialist, Customer Support

    2 days ago

    Singapore TikTok Full time

    Policy Specialist, Customer Support - Trust and Safety Responsibilities About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results-oriented individual to join the team that is at the forefront of this mission. In this...