SENIOR AIRPORT SERVICES AGENT

3 weeks ago

Singapore EMIRATES Full time
Roles & Responsibilities

1. JOB PURPOSE

To provide a quality service to customers in respect to check-in, boarding, special services, baggage

services, ticket desk and Emirates Lounge as per the criteria set forth by the Company’s commercial,

safety and security policies, standards and procedures. Ensure all operational criteria are completed

within specified time frames as per applicable procedures.


2. JOB ACCOUNTABILITIES


*Identify and meet the standard and special service requirements of the customers at check-in, transfer

desk, special services and boarding gates by adhering to the set service standards and procedures so that

the customers are handled in a friendly and efficient manner.


*Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities,

announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before

the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist

the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and

customer satisfaction.


*Guide and advise team members to ensure that superior customer service levels are upheld and assist the

process of ensuring the safe and on-time departure of EK flights.


*To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible

customers are provided with this service on arrival and any customers that require assistance are met on

departure.


*Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist

customers with missing or damaged bags referring them to Emirates GHA to complete necessary

paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully

informed.


*To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and

deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as,

keeping customers informed of any delays, disruptions and denied boarding including the implementation of

the 'Options' scheme.


*Assist with the preparation and completion of pre and post flight documentation and complete all relevant

station statistical information and filing. Ensure all safety instructions are compiled with at all times and

report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.


*Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring

that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are

covered and that staff are aware of what is expected of them to ensure high levels of customer service in all

operational areas.


*Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure

seamless service to customers. Offer full range of Emirates products and services to all customers to

maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when

necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional

collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with

banking duties as required.


*When required support duties in the Emirates lounge. Liaise with service providers and supervise

contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards

are met and maintained.


3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Qualifications:

Minimum O level or equivalent.

Must have completed relevant and recognized professional training courses in Customer Services and

Handling, Ground Operations and Reservations, Fares & Ticketing.


Experience:

Given the specific requirements at outstations, a minimum of 3 years’ airline industry experience/ passenger handling is required.


Knowledge/Skills:

Knowledge of a Departure Control System and Computerized Reservation System.

Knowledge of check-in procedures.

Customer Service Delivery.

Fluent in spoken and written English and local language.

Proficiency in Microsoft Office applications.





Tell employers what skills you have

Microsoft Office
Announcements
Written English
Customer Service Delivery
Airline Reservations
Ticketing
Customer Information
Credit Cards
English
Airports
Authorization
Ticket Sales
Aircraft
Customer Satisfaction
Airport Operations
Excess
Customer Service
Catering
Customer Services

  • Airport Services Director

    4 days ago

    Singapore ST-Airport Services Pte Ltd Full time

    Job DescriptionWe are seeking a highly motivated Airport Services Director to join our team at ST-Airport Services Pte Ltd. The successful candidate will be responsible for overseeing all aspects of airport services, including facilities management, ground handling, and cargo operations.Key AccountabilitiesDevelop and implement strategies to enhance...

  • Airport Operations Manager

    1 day ago

    Singapore ST-Airport Services Pte Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Airport Operations Manager to join our team at ST-Airport Services Pte Ltd. As a key member of our operations department, you will be responsible for overseeing the day-to-day activities of our airport operations.

  • Airline Customer Service Agent

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.Airline Customer Service AgentResponsibilitiesYou play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers...

  • Senior Finance Executive

    4 days ago

    Singapore Jewel Changi Airport Full time

    About Jewel Changi AirportJewel Changi Airport is a world-class lifestyle destination in Singapore. Developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand, it features a distinctive dome-shaped facade made of glass and steel.Job Summary:We are seeking an experienced Senior Finance Executive (FP&A) to join...

  • Executive / Senior Executive, Finance (FP&A)

    5 days ago

    Singapore Jewel Changi Airport Full time

    Executive / Senior Executive, Finance (FP&A)Jewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in...

  • Airline Customer Service Agent

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.Airline Customer Service AgentResponsibilitiesYou play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers...

  • Senior Operations Lead

    4 days ago

    Singapore ST-Airport Services Pte Ltd Full time

    About the RoleThe Senior Operations Lead position at ST-Airport Services Pte Ltd requires a seasoned professional with expertise in managing facilities and operations. The successful candidate will oversee various aspects of our operations, including daily management, quality control, and staff development.Main ResponsibilitiesOversee daily operations,...

  • Assistant Manager/ Senior Associate, Changi East Programme Management Office | Changi, SG

    5 days ago

    Singapore Changi Airport Group Full time

    Assistant Manager/ Senior Associate, Changi East Programme Management Office Changi Airport Group Changi, Singapore Posted: 1 day ago |Type: Temporary |Salary: From SGD 3800.0 to 6800.0 per month Company description: Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded...

  • Financial Planning Manager

    4 days ago

    Singapore Jewel Changi Airport Full time

    About Jewel Changi AirportJewel Changi Airport is a world-class multi-dimensional lifestyle destination in Singapore. Developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand, it offers a range of facilities including airport services, indoor gardens and leisure attractions, retail and dining offerings as...

  • Executive, Financial Planning

    4 days ago

    Singapore Jewel Changi Airport Full time

    About Jewel Changi AirportJewel Changi Airport is a world-class lifestyle destination in Singapore. Developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand, it features a range of facilities including airport services, indoor gardens and leisure attractions, retail and dining offerings as well as a...

  • Executive/Senior Executive, Finance

    2 days ago

    Singapore Jewel Changi Airport Devt Pte. Ltd. Full time

    Jewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in the airport’s landscape. At 135,700 sqm in...

  • Customer Service

    2 weeks ago

    Singapore MARS CONSULTING PTE. LTD. Full time

    Roles & Responsibilitieslocation: Airport Cargo RoadJob Type: Full-time Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties....

  • Executive/Senior Executive, Finance

    2 weeks ago

    Singapore JEWEL CHANGI AIRPORT DEVT PTE. LTD. Full time

    Roles & ResponsibilitiesJewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in the airport's...

  • Executive/Senior Executive, Finance

    2 weeks ago

    Singapore JEWEL CHANGI AIRPORT DEVT PTE. LTD. Full time

    Roles & ResponsibilitiesJewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in the airport’s...

  • Insurance Manager Senior

    4 days ago

    Singapore RGF HR Agent Full time

    Company Overview:RGF HR Agent is a renowned Japanese IT consulting company, committed to delivering exceptional services to our clients. We are currently seeking a highly skilled Manager, Insurance Consulting (Southeast Asia) to join our growing team in Singapore.This role presents an excellent opportunity for a professional with expertise in insurance...

  • Senior Associate

    5 days ago

    Singapore Changi Airport Group Full time

    Company description: Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG...

  • Resource Optimization Specialist

    4 days ago

    Singapore Changi Airport Group Full time

    Company Overview:Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs key functions of airport operations, air hub development, retail and commercial activities, infrastructure development, and airport emergency services.CAG also manages...

  • Senior Financial Analyst

    1 day ago

    Singapore Jewel Changi Airport Devt Pte. Ltd. Full time

    Jewel Changi Airport is a world-class destination that offers a unique blend of entertainment, retail, and dining options.The airport's iconic design features a distinctive dome-shaped facade made of glass and steel.As the Senior Executive, Finance (FP&A), you will play a crucial role in supporting the management team in driving financial planning and...

  • Data Engineering Manager

    4 days ago

    Singapore Changi Airport Group Full time

    Company OverviewChangi Airport Group (CAG) is a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs key functions including airport operations, air hub development, retail and commercial activities, infrastructure development, and airport emergency services.Our company values innovation and excellence in all...

  • Security Officer

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Airport). This position is based in Singapore.Security Officer (Airport)ResponsibilitiesYou will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets....