sales support admin

2 weeks ago


Singapore RANDSTAD PTE. LIMITED Full time
Roles & Responsibilities

Immediate hire

1 year renewal contract

Location in Macpherson

about the company

Based in the town area, Client is an Energy client and we are looking for an after sales support Admin to assist the Operations team. The candidate will report to the Project Managers and Engineers for this role. We prefer the candidate to be able to start work soonest

About the role

Your daily responsibilities will be supporting and coordinating with the team to guarantee customer satisfaction. Managing orders in a timely, effective, and efficient manner. Ensuring the smooth running of the processes

-Provide customers with after-sales support.

-Manage customers' orders and enquiries and follow through to order

fulfillment.

-Handle customers' enquiries on spare parts

- Prepare quotations and follow-up with customers on order status.

- Monitor orders and interface with Vendors, Supply Chain, Quality,

Logistics and Technical Departments to ensure timely delivery of

spare parts to customers.

  • Address customers' concerns and maximize customer satisfaction.
  • Support other internal departments commercially/systemically with

contract requirements to ensure business objectives are met.

  • Manage shipping Operations:

- Coordinate and oversee all shipping related activities, ensuring

efficient and timely delivery of orders

- Collaborate with forwarders, carriers, and customers to arrange

vessel or flight bookings for orders involving Letter of Credit (LC).

- Ensure accurate documentation and compliance with shipping

regulations for international shipments.

Letter of Credit (LC) and payment management:

- Collaborate closely with customers and banks regarding LC

related matters

- Review draft LC documents and recommend amendments if

required, ensuring compliance with terms and conditions.

- Address payment issues arising from shipping documents

discrepancies hence facilitating prompt resolution.

Generate reports as and when required.

Any other tasks as delegated by the superiors.

skills and experiences

The successful candidate will possess:

Minimum Diploma in Technical or Business-related discipline

Minimum of 1-2 years of working experience, preferably in similar

position

Good interpersonal and communication skills

A team player who can multitask well to meet deadlines and

requirements in a fast-paced environment, detail-oriented and highly

organized.

Proficient in Microsoft Office (Excel, Word, Outlook),

SalesForce.com and SAP applications.

Self-motivated, with a strong desire to learn, grow, and contribute to

the success of the team.

Ability to work effectively both independently and as part of a team.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392

Tell employers what skills you have

Outlook
Management Skills
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Aftersales
Supply Chain
Support sales forces
SAP
Compliance
After Sales Support
Communication Skills
Excel
Customer Satisfaction
Team Player
Stakeholder Management
Shipping
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