Field Engineer

4 weeks ago


Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time
Roles & Responsibilities

Contract Duration: 4 months

Working Hours: Mon - Fri, 8.30 am - 5.30 pm ( weekends & PH is off-day)

Security Clearance will be required, upon selection

Job Description:

Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

Provide support to end users on the MS Exchange Email and Outlook client related issues.

Work with L2 / L3 Engineers to resolve user issues.

Keep track of the user reported issues and report back to central team on daily basis.

Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs.

Good knowledge of Windows OS, AD, Office 365, MS Exchange Email & Outlook Client.

2-3 years of relevant working experience, preferably from SI environment

Strong problem solving skills and positive attitude

Good coordination and communication skills with internal and external customers

Able to work independently with minimum supervision

Excellent customer management skills

EA License # 14C6941

Tell employers what skills you have

Security Clearance
Outlook
Management Skills
Troubleshooting
Technical Assistance
Office 365
Hardware
Electrical
Microsoft Office 365
Windows OS
Customer Management
Communication Skills
Customer Service
Commissioning
Able To Work Independently
Technical Support
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