![GOURMETZ PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Excellence Officer
4 weeks ago
Job Description
- Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
- Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
- Liaise with delivery team to address customer request and concerns with regards to delivery.
- Performing general administrative tasks
- Performs other related duties as assigned.
Requirements
- High school diploma or equivalent.
- Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
- Customer service experience required.
- Excellent communication skills including active listening.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Able to work on weekend and public holidays (when necessary)
- 5 days work week with rotating shift, have to cover one weekend per month
- Attractive incentives
Tell employers what skills you have
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Data Entry
Good Communication Skills
Freight
Team Player
Microsoft Word
Customer Service
Shipping
Ability To Learn
Customer Service Experience
-
Customer Service Officer
2 weeks ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeDuties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...
-
Manager, Service Excellence Office
2 weeks ago
Singapore NLB National Library Board Full time[What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.At NLB, you can look forward to a flexible, hybrid work environment with...
-
Customer Service Officer
3 months ago
Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Handle all customer service-related matters at the counter Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks Promote loyalty program and related activities Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required Support...
-
Customer Service Officer
4 weeks ago
Singapore DIAMOND SKY OIL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Handle inbound & outbound calls and promote company product and service· Assist in handling client complaints, provide appropriate follow-up and action· Handle and support administrative work including data entry, filing, etc.· Provide clerical duties and support any other Ad-hoc duties...
-
Customer Service Officer
2 weeks ago
Singapore DIAMOND SKY OIL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Handle inbound & outbound calls and promote company product and service· Assist in handling client complaints, provide appropriate follow-up and action· Handle and support administrative work including data entry, filing, etc.· Provide clerical duties and support any other Ad-hoc duties as assigned· Comprehensive...
-
Customer Service Officer
4 weeks ago
Singapore ADEMCO SECURITY PTE LTD Full timeRoles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...
-
Customer Service Officer
4 weeks ago
Singapore ADEMCO SECURITY PTE LTD Full timeRoles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...
-
Customer Service Officer
2 weeks ago
Singapore ADEMCO SECURITY PTE LTD Full timeRoles & ResponsibilitiesHighlights:Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...
-
Customer Service Officer
4 weeks ago
Singapore TIMES24 SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.Responsibilities: Attend to customer enquiries, feedback and complaints via phone, email or in-person. Check and monitor...
-
Customer Service Officer
2 months ago
Singapore TIMES24 SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.Responsibilities: Attend to customer enquiries, feedback and complaints via phone, email or in-person. Check and monitor...
-
Technical Service Officer
2 weeks ago
Singapore HD Hyundai Global Service Full timeCOMPANY DESCRIPTIONHD Hyundai Global Service Singapore Pte Ltd is a member of Hyundai Heavy Industries Group (World No.1 Shipbuilder).We provide marine engine spare parts & technical service for vessels globally.As a unit of the shipbuilding giant Hyundai Heavy Industries, Hyundai Global Service is committed to becoming a trusted and admired company by its...
-
Customer Service Officer
2 weeks ago
Singapore AN DIGITAL LOCK PTE. LTD. Full timeJob Posting: Customer Service Officer at AN Digital LockCompany: AN Digital LockLocation: 2 Gambas Crescent Singapore 747044AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic...
-
Customer Service Officer
2 weeks ago
Singapore BANK OF CHINA LIMITED Full timeResponsibilities: Provide personalized service over the telephone to customer in call centre on credit card and banking products. Attending enquiry, feedback and understand customer's need so as to provide information and solutions to customers in an effective and efficient manner. Identify crosssell opportunity during customer's interaction. Consistently...
-
Customer Service Officer
2 months ago
Singapore MPOROS PRIVATE LIMITED Full timeRoles & Responsibilities Answer calls professionally to provide information about products and services, handle customers' orders Liaise directly with customers for the order processing Responsible for coordinating all Sales related details, before and after Sales Attend to Sales enquiries, Quotations, Sales Statistic report and ad-hoc duties Maintain...
-
Customer Service Officer
2 weeks ago
Singapore MPOROS PRIVATE LIMITED Full timeRoles & ResponsibilitiesAnswer calls professionally to provide information about products and services, handle customers' orders Liaise directly with customers for the order processing Responsible for coordinating all Sales related details, before and after Sales Attend to Sales enquiries, Quotations, Sales Statistic report and ad-hoc duties Maintain good...
-
Customer Service Officer
2 weeks ago
Singapore SIVANTOS PTE. LTD. Full timeAre you passionate about providing good customer service? Do you want to work with products that are technologically leading and make a real difference to the customer? If yes, we can offer you a 6 months contract position as a Customer Service Officer, and be part of our SEA Customer Service Team providing proactive, quality customer service for our...
-
Customer Service Executive
4 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Executive
2 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Officer
2 weeks ago
Singapore UNION MANPOWER SERVICES PTE LTD Full time_Customer Service Officer - Outram Road ( 5 day) _- handle and manage customers' feedback and complaints- responsible to upkeep the service level to ensure service excellence delivery to both internal / external customers & partners- responsible for front office & back -office duties which includes customers enquiries, quotation, order processing &...
-
Customer Service Officer
2 weeks ago
Singapore UNION MANPOWER SERVICES PTE LTD Full time_Customer Service Officer - Outram Road ( 5 day) _- handle and manage customers' feedback and complaints- responsible to upkeep the service level to ensure service excellence delivery to both internal / external customers & partners- responsible for front office & back -office duties which includes customers enquiries, quotation, order processing &...