service Desk
3 days ago
1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
Tell employers what skills you have
Outlook
Troubleshooting
Microsoft Office
Hardware
Ticketing
Active Directory
Information Technology
Service Level
Logging
Service Desk
Windows
Team Lead
ITIL
Customer Service
Incident Management
Technical Support
-
Singapore The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Singapore The Trade Desk, Inc. Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
IT Service Desk
3 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesExcellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business expectations...
-
IT Service Desk
2 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesExcellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business expectations...
-
Singapore The Trade Desk, Inc. Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Service Desk Engineer
3 days ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...
-
Service Desk Engineer
2 days ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...
-
Service Desk Analyst
3 days ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Service Desk Analyst
2 days ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Service Desk Engineer
3 days ago
Singapore COMBUILDER PTE LTD Full time $3,000 - $4,500You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard.Responsibilities:Providing level 1 technical support and respond to user inquiries via phone,...
-
Service Desk Engineer
2 days ago
Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities• Log all incidents/requests, and issue ticket number to the customer/requester. • Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution. • Assist caller by providing usage support for software/applications. • Maintain and build...
-
Service Desk Engineer
2 days ago
Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities• Log all incidents/requests, and issue ticket number to the customer/requester. • Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution. • Assist caller by providing usage support for software/applications. • Maintain and build...
-
Service Desk Support
2 days ago
Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Changi AiportWorking Hours: Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pmSalary: Up to $2,800 (based on qualifications and experience)Responsibilities: Provide 1st Level Technical Support via phone, remote assistance, and email. Escalate and track incident/service requests professionally and promptly. ...
-
Service Desk Support
3 days ago
Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full timeRoles & ResponsibilitiesLocation: Changi AiportWorking Hours: Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pmSalary: Up to $2,800 (based on qualifications and experience)Responsibilities: Provide 1st Level Technical Support via phone, remote assistance, and email. Escalate and track incident/service requests professionally and promptly. ...
-
Service Desk Engineer
2 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities Respond to incidents or requests for help, via the phone, email and web Diagnose and resolve technical hardware and software issues via call or remote tools Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles) Ensure tickets managed within KPI...
-
Service Desk Engineer
2 days ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities Respond to incidents or requests for help, via the phone, email and web Diagnose and resolve technical hardware and software issues via call or remote tools Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles) Ensure tickets managed within KPI...
-
Service Desk Manager
4 days ago
Singapore Kyndryl Full timeAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleIf you love helping someone solve a problem and...
-
SERVICE DESK ENGINEER
3 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesMust have Talent / Skills"• Minimum a diploma in Information Technology or equivalent• Minimum 1 year of relevant working and technical IT experience• Pleasant disposition and good social etiquette with good spoken and written English• Good telephony and problem solving / troubleshooting skills• Good customer service...
-
SERVICE DESK ENGINEER
2 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesMust have Talent / Skills"• Minimum a diploma in Information Technology or equivalent• Minimum 1 year of relevant working and technical IT experience• Pleasant disposition and good social etiquette with good spoken and written English• Good telephony and problem solving / troubleshooting skills• Good customer service...
-
Service Desk Engineer L1
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:Service Desk Engineer L1JD:Must have Talent / Skills• Minimum a diploma in Information Technology or equivalent• Minimum 1 year of relevant working and technical IT experience• Pleasant disposition and good social etiquette with good spoken and written English• Good telephony and problem solving / troubleshooting...