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Industrial Support Engineer

1 month ago

Singapore SAFRAN ELECTRICAL & POWER SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Position Summary :


1. To provide technical support to the repair operations and assume the role of SME for areas of engineering competencies and advocate industrial engineering best practices.

2. Responsible for new repair capability, new product introduction, equipment and chemical.

3. Support the technical admin executive with document discrepancies. Liaise with central engineering for support and sharing of regional best practices, solutions and knowledge. Be the main contact point for PSE/ISPM on investigation support and assist in chronic unit investigation process.


Main Tasks & Responsibilities :


1. Engineering Competencies

- To innovate, improve, implement, evaluate and sustain the engineering/repair processes and capabilities

- To advocate engineering best practices in engineering team and workshop to improve work processes and for optimum operational efficiencies.


2. Central Engineering Liaison & Co-operations

- Liaise with Central Engineering for technical related matters to support repair needs.

- Cooperate with engineering entities on projects and Chronic unit management.


3. Technical support


Monitor & Escalate support effectiveness (with job prioritization) to Technical Manager. Ensure adequate support to operation's requests and ensure adequate support for capability setup, qualification and relevant technical supports as required.

a. New/add-on repair capability buildup and New Product Introduction

§ Accountable on Activity setup

b. Customer Investigation Request

§ To lead and coordinate with repair shop and product support engineers with regards to the investigation findings and recommended corrective actions.

c. Product repair process recovery, sustaining and improvement

§ Support testing procedure/ documentation updating, discrepancies and issues

§ Technical Publication Review for Product & Test Means

§ Support piece parts issues

§ Improve repair process, write internal work instructions to facilitate repair

§ Perform Impact Analysis as necessary

§ Develops the capability of BITE decoding

d. Documentation Typo Recovery and Clarification

§ Provide technical judgment and liaise with Central Engineering to provide solution for document, repair process and piece parts discrepancies to prevent work stoppages

§ Demonstrate to Quality Dept. on the accuracy of the justified data for use as supplement or correction to official documents

e. Projects

§ Liaise with Central Engineering for support, sharing of knowledge or innovations and Joint projects.

§ Request or participate Joint engineering projects that will benefit all regions.

f. Evaluate when new consumable and chemicals are introduced to workshop for usage

§ Liaise with Central Engineering to ensure correct new chemicals/ consumable introduction

§ Follow up with new chemical introduction process


4. Chronic/ Rogue Process Management


5. Manage Investments (CAPEX) and (OPEX)


- Execution of the investments within MYB budget and account for forecast investment and execution

- Analyze bench capacity data to improve capacity planning/forecast during MYB

- Responsible for IRF, supported with ROI justification

- Responsible for high value OPEX planning execution


6. Lean and Continuous Improvement

- Lead/participate in repair process improvement projects (KAIZEN)

- Assume the role of SME (Subject Matter Expert) for areas of engineering competencies.


7. Internal support Key Performance Indicator

- To establish and maintain KPI(s) to measure support performance and execute improvement action plans.


8. Additional Roles and Responsibilities

- To establish and maintain KPI(s) to measure support performance and execute improvement action plans.


3. Requirements:


Education

Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent


Experience

Minimum 2 years of relevant working experience in technical support function

Experience in aviation industry will be added advantage


Tell employers what skills you have

Technical Publication
Distribution Center Operations
Supplier Performance
Warehouse Management
Process Improvement
Investments
Aerospace
Industrial Engineering
Aviation Industry
Process Management
Kaizen
Supply Management
Technical Support