Service Delivery Operations Lead

1 month ago


Singapore JOBLINE RESOURCES PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

• Oversee the day-to-day operations of the service delivery team Ensure timely delivery of services and maintain high levels of customer satisfaction.

• Manage the team's performance and provide guidance and support as needed Collaborate with other teams to ensure seamless integration of service delivery solutions.


Requirements

• Bachelor Degree in Computing or related

• Requires a 3 - 5 years of experience and track record in managing large scale IT related projects.

• Good Communication Skill

• Good Troubleshooting and Analysis Skill

• Experience in managing a team of more than 5 people.


Licence No: 12C6060


Tell employers what skills you have

IT Operations Management
IT Service Management
Troubleshooting
Operational Excellence
Service Management
Operations Management
Customer Satisfaction
Stakeholder Management
People Management
Service Delivery

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