Senior Lifestyle Executive

3 weeks ago


Singapore PAN PACIFIC HOTELS GROUP LIMITED Full time
Roles & Responsibilities

Position summary statement:

The Senior Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.

Primary Responsibilities:

Guest/Member Relationship Management

  1. Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.
  2. Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.
  3. Address and resolve any issues or requests.

Event / Program Planning & Management

  1. Plan, coordinate, and execute events / programs.
  2. Oversee logistics, scheduling, partners liaison and any special requests.

Service Excellence

  1. Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.
  2. Continuously improve services based on feedback and market trends.
  3. Lead a team to maintain high standards of service delivery and guest satisfaction.

Program Development

  1. Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.
  2. Collaborate with various departments design programs that cater to the interests and needs of guests and members.
  3. Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.

Operations & Administration

  1. Manage monthly staff rosters and ensure accurate records of overtime, leave, and holidays are submitted on time.
  2. Attend and conduct meetings when necessary.
  3. Cultivate strong, professional relationships with all members and guests, addressing queries and feedback promptly to uphold exceptional service standards

Product Knowledge and Administration

  1. Be well informed and knowledgeable on any promotion or product launches and any new happenings within the outlet and relay this to all staff members.
Tell employers what skills you have

Product Knowledge
Sales
Program Development
Lifestyle
Operational Excellence
Leisure
Relationship Management
Fitness
Administration
Spa
Scheduling
Service Excellence
Service Delivery

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