Helpdesk Engineer

2 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.


Tell employers what skills you have

Troubleshooting
Microsoft Office
IRAs
Technical Assistance
Hardware
Tax
Information Technology
Service Level
Service Desk
Written Skills
Market Intelligence
Windows
Team Lead
Debugging
Customer Service Experience
Technical Support
  • IT helpdesk engineer

    2 weeks ago


    Singapore B Alliance Private Limited Full time

    Wanted to try out IT as your career, why not try out the entry level IT helpdesk Applocation technician where you get to experience 1st hand on IT be it network, server, security, EUD configuration, application.We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400Job DescriptionIT helpdesk first level support with basic IT...

  • IT helpdesk engineer

    2 weeks ago


    Singapore B ALLIANCE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWanted to try out IT as your career, why not try out the entry level; IT helpdesk; Applocation technician where you get to experience 1st hand on IT be it network, server, security, EUD configuration, application.We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400Job Description IT helpdesk first...

  • IT Helpdesk Support

    1 week ago


    Singapore Jj Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support.IT Helpdesk SupportYou will be part of a team operating as IT helpdesk as the first point of contact to users. The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems, answering queries...


  • Singapore Nityo Infotech Services Pte. Ltd. Full time

    Perform L1 Helpdesk Support work consisting of the following scope of workMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.cRoute to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports...


  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPerform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. cRoute to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. ...

  • IT Helpdesk Support

    2 weeks ago


    Singapore JJ CONSULTING SERVICES Full time

    Roles & ResponsibilitiesOur Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support.IT Helpdesk SupportYou will be part of a team operating as IT helpdesk as the first point of contact to users. The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems,...


  • Singapore St Engineering Mission Software & Services Pte. Ltd. Full time

    Responsibilities:Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAsProviding level 1 technical support and helpdesk email enquiries to external...


  • Singapore ST ENGINEERING MISSION SOFTWARE & SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs Providing level 1 technical support and helpdesk...

  • IT Support Engineer

    3 weeks ago


    Singapore Global Search Partners Pte. Ltd. Full time

    Our client is looking for a IT Helpdesk Support Engineer. You will provide day-to-day technical support to end users.5 years or more IT helpdesk / desktop support experienceTroubleshoot and resolve end user application issuesMaintain and monitor office network infrastructureIT security and antivirus toolsFirst level troubleshooting and support for scheduled...

  • IT Engineer

    2 weeks ago


    Singapore Rah Tech Pte. Ltd. Full time

    Technical Support: Providing technical assistance to users experiencing issues with hardware, software, networking, and other IT-related problems. This can involve troubleshooting, diagnosing problems, and implementing solutions.Helpdesk Ticket Management: Managing helpdesk tickets by logging, prioritizing, tracking, and resolving issues in a timely manner....

  • IT Engineer

    6 days ago


    Singapore RAH TECH PTE. LTD. Full time

    Roles & Responsibilities Technical Support: Providing technical assistance to users experiencing issues with hardware, software, networking, and other IT-related problems. This can involve troubleshooting, diagnosing problems, and implementing solutions. Helpdesk Ticket Management: Managing helpdesk tickets by logging, prioritizing, tracking, and resolving...

  • IT Support Engineer

    18 hours ago


    Singapore GLOBAL SEARCH PARTNERS PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is looking for a IT Helpdesk Support Engineer. You will provide day-to-day technical support to end users. 5 years or more IT helpdesk / desktop support experience Troubleshoot and resolve end user application issues Maintain and monitor office network infrastructure IT security and antivirus tools First level...

  • IT Engineer

    3 weeks ago


    Singapore GOLDTECH RESOURCES PTE LTD Full time

    Setup and deploy notebooks to new users using imaging software Manage software licensing and Asset Management Install, manage and patch M365, printers and other applications on notebooks Install and renew SSL and Domain certificates Manage and support WIFI Access Point, Network Switches (Switching & Routing), Telco, ISP, Solarwinds Network Performance...

  • IT Helpdesk Engineer

    3 weeks ago


    Singapore Peak Ocean Pte. Ltd. Full time

    Responsibilities:Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.Troubleshoot and resolve end user application issues, maintain and update technical support documentationHandle asset management, maintain inventory and liaise with vendorsMaintain and monitor office network...


  • Singapore ITCAN PTE. LIMITED Full time

    Roles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...


  • Singapore Innovatz Global LLC Full time

    Role: Technical Help Desk Location: Pasir Panjang OR Changi Business Park Duration: Fulltime Job Description: • Support the day-to-day Technical Helpdesk operations for GovTech Operation Centre • Handle complex incidents and coordinate with L2 for resolution within Service Level Agreement • Oversee and monitor performance of staff to ensure service...

  • ICT Support Engineer

    2 weeks ago


    Singapore Mol (asia Oceania) Pte. Ltd. Full time

    Job Purpose: To augment the MOLAO ICT helpdesk team which provides ICT support to all the group companies on common infrastructure (including network and related systems) and handle ICT support for MOLAO/ MTM /CAPE /MOLLNG /TECHNO users.Job Duties and Responsibilities: Manage and monitor all installed systems and common infrastructure.Install, configure,...

  • IT Assistant Manager

    4 weeks ago


    Singapore CHANGI AIRPORTS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a pro-active and highly driven individual to take on the role of IT Assistant Manager.The candidate should have strong interpersonal and communication skills, along with a solid understanding of business operations to collaborate effectively with stakeholders both within and outside the organization. They should...

  • ICT Support Engineer

    2 weeks ago


    Singapore MOL (ASIA OCEANIA) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose: To augment the MOLAO ICT helpdesk team which provides ICT support to all the group companies on common infrastructure (including network and related systems) and handle ICT support for MOLAO/ MTM /CAPE /MOLLNG /TECHNO users.Job Duties and Responsibilities: Manage and monitor all installed systems and common...


  • Singapore ALPHAEUS PTE. LTD. Full time

    Handling PC support, Laptop, Outlook, Windows, MacSoftware and hardware troubleshooting-Support on desktops, notebooks, printers, scanners hardware componentsResponsible for providing excellent support and timely serviceRectify simple IT fault like cleaning of disk drives and jammed laser printersInstall and uninstall of software from desktop PCs and...