Events Services Manager
3 weeks ago
Reporting to the Director of Business Development (Events) , the incumbent shall be responsible:-
- To work closely with the Director of Business Development (Events) to develop strategies to maximize yield for the Hotel catering business.
- Follow up and finalizing event details on confirmed MICE/Corporate groups as allocated by Head of Department or Director of Business Development (Events)
- Work closely through detailed coordination and communication with inter-departments namely from Front Office, Reservations, Banquet Operations, Kitchen, F&B and Finance to ensure a smooth execution of MICE/Corporate events.
- Preparing Proforma Invoice correctly, ensure collection of deposit as well as following up on full settlement of events assigned.
- To arrange and conduct familiarization / site inspection of hotel facility when required
- To establish and maintain good customer relationship
- To conduct market research and competitor surveys
- Improve client loyalty, and enhance brand-to-client experience through excellent service delivery
- Provide sound event advice and solutions to event organisers, corporate clients stakeholders base on experience
- Source, evaluate, negotiate and manage third party vendors and/or venues
- Manage the registration process to create a streamlined experience for event organisers, corporate clients, stakeholders including compilation of group hotel bookings
- Checking PMS systems that group blocks for events and rooms are done correctly
- To provide feedback to the Head of Department & Director of Business Development (Events) on changing marketing conditions, including trends in the competition or new solutions to enhance revenue
- Upselling of services to increase revenue from confirmed event
- To carry out any other reasonable duties and responsibilities as assigned.
Requirements
- At least 3 years management experience with international hotel chain particularly in Sales & Marketing/Catering Dept.
- Minimum Certificate / Diploma in Sales & Marketing
- Knowledge with Microsoft Office.
- Able to thrive in a highly competitive environment.
- Able to manage large and diverse staff in a localised setting.
- Possess essential and decisive leadership traits and be able to impart knowledge to junior employees.
- Demonstrate a strong customer service mindset.
- Well groomed, presentable and able to articulate ideas well.
Front Office
IFRS
Customer Relationship
Upselling
Microsoft Office
Sales Process
Internal Controls
GAAP
Presentation Skills
Articulate
Customer Service
Business Development
US GAAP
Catering
Back Office
Service Delivery
Fixed Assets
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