Surveillance Officer

1 week ago

Singapore Marina Bay Sands PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

Maintain an effective relationship with Internal Customers.

• Provide hands on support to new and less experienced operators in the performance of their day to day duties

• Display a working knowledge of all Table games, Slots, Cage, Count, F&B and Surveillance SOP's while remaining up to date with changes that occur.

• Protect the integrity of Gaming & Cash Handling areas through observation & investigation of suspicious activity.

• Display a working knowledge of other areas of the integrated resort inclusive of Hotel, MICE, Retail operations

• Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.

• Use discretion in handling difficult situations with the assistance of a Shift Manager or Supervisor.

• Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality.

Work as part of a Team

• Support, Coach & develop new and less experienced team members

• Build the self-confidence of less experienced team members through support and guidance.

• Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained.

Analyze information from information technology systems

• Evaluate and analyze information from multiple sources.

• Respond to situations identified through surveillance and computer analysis systems.

• Maintain control and confidentiality of Surveillance and computer systems.

Operate Central Monitoring/Communication Console

• Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures.

• Label, file, document and store recording mediums

Survey Team Members / Customers Activity from the Monitor Room

• Monitor Team Members and customers in accordance with the "Company Code of Ethics, Conduct and Professional Behaviors" policies.

• Monitor illegal or suspicious activity of Team Members and customers within Marina Bay Sands complex/s, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members.

• Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.

• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

• Report on illegal activities

Job Requirements

Education & Certification

  • Secondary education preferred

Experience

  • Casino Surveillance; minimum 1 year experience

Other Prerequisites

  • Be literate in Microsoft Office Suite
  • In-depth knowledge of all currently approved CRA and applicable regulations, Internal Controls and SOP's
  • Knowledge of Microsoft Office Suit.
  • Comprehensive knowledge of rules and regulations of games, cash handling areas, F&B and all other internal departments
  • Awareness and compliance with Company rules, policies and procedures, departmental
Tell employers what skills you have

Analyze Information
Microsoft Office
Microsoft Excel
Secondary Education
Investigation
Information Technology
Auditing
Internal Controls
Surveillance
SAP
Accounting
Compliance
Banking
Team Player
Audit

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