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Billing Analyst

1 month ago

Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

· Billing - Monitor and ensure that the monthly billing is complete and accurate.

· Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

· Process manual invoices/credit memos and order quotes as requested·

· Review Invoices and conducts variance analysis, with sign off required

· Coordinate monthly invoice run to ensure accurate and timely customer billings

· Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.

· Assist in month end close related tasks.

· Assist in Audits & SOX controls

· Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues

· Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

· Acts as First Line Support for approval requests and deal inquiries

· Project Management - Participate on UATs, projects and ad hoc assignments as needed

· Implement and document processes and procedures required by SOX

· Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support

· Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies

· Assist in the training and coaching


Qualifications

· Bachelor's degree required

· 3+years’ experience preferred

· Ability to work independently and self-motivated

· Strong analytical data mindset

· Good communication (both spoken and written) and interpersonal skills

· Proficient in Excel and PowerPoint


Tell employers what skills you have

Microsoft Office
Oracle
Strong Attention To Detail
Ability To Work Independently
Continuous Process Improvement
Interpersonal Skills
Upstream
Variance Analysis
PowerPoint
Project Management
Authorization
Audits

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