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Senior Customer Quality Engineer

2 months ago

Singapore VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.


Key areas of responsibilities:

  • Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
  • Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
  • Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
  • Lead and drive company-wide continuous improvement projects with relevant Organizations
  • Build and drive customer relationships to improve customer satisfaction
  • Perform customer quality performance monitoring and reporting to internal management and customer
  • Manage the first article process and submit the report to the customer for approval
  • Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
  • Analyze customer quality performance to identify trends and improvement opportunities
  • Perform manufacturing audit

Qualification & Experiences:

  • Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
  • At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
  • Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
  • Good understanding of first-article inspection requirements and expectations
  • Excellent leadership and effective communicator with all levels of associates and management
  • Experienced in Minitab is an advantage
  • Experienced QMS auditor

Tell employers what skills you have

Leadership
Supplier Performance
FMEA
Change Management
Customer Relationships
ISO
Investigation
Auditor
SPC
Customer Quality
Audits
Customer Satisfaction
Manufacturing
Audit
Electronics
Minitab

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