Field Operations Manager
2 weeks ago
At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Key Responsibilities
- Develop a full understanding of customer requirement as well as competitors’ knowledge to manage Service Portfolio effectively and efficiently
- Visit sites and meet customers to ensure our services are excellent and address non-performance, whenever necessary
- To review measure and monitor breakdown/ callback rate of delegated zone
- Monitor equipment maintenance performance, action plan to improve call back rate and reduce customer complaints
- Prepare regular status update on service performance
- Lead troubleshooting and technical solution to ensure lifts and escalators are in tip-top conditions
- Handle daily administration and technical matter in maintenance services
- Participate in Environmental, Health and Safety activities and prepare field operations for safety audits and inspection, execution and closure of audit findings
- Strong adherence to the company rules and regulations on ethics, safety and controls
Requirement
- Diploma or Degree in Engineering discipline
- Minimum 5 years supervisory work experience in a service, repairs or maintenance function within the elevators industry
- Possess strong technical knowledge of testing works & troubleshooting of lifts and escalators
- Proficient in Microsoft Office such as Words, PowerPoint and Excel for technical report
- Strong passion to train and raise the technical competencies of the technicians & engineers
About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.
Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.
We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career
Tell employers what skills you have
Performance Testing
Management Skills
Troubleshooting
Agile
Electrical
Test Automation
Team Player
People Management Experience
Electronics
Technical Support
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