Head Sommelier

6 days ago

Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
  • Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
  • Guide staff on the articulation of different categories of wines
  • Guide staff in management of customers' queries
  • Coach staff in recommending wine and food pairings to customers
  • Interact with customers to assess customers' satisfaction levels for customer experience improvement
  • Inspect the adherence of customer service standards
  • Monitor the execution of initiatives under customer loyalty strategies
  • Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
  • Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
  • Plan staff scheduling based on operational needs
  • Guide staff on opening, operating and closing of shifts
  • Conduct daily reconciliation of sales
  • Implement strategies to achieve sales targets
  • Monitor inventory level to ensure consistent supplies
  • Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
  • Provide on-the-job training and performance evaluation to subordinates
  • Assist in interviewing new staff as part of recruitment efforts
  • Suggest areas for continuous improvement within the team
  • Implement continuous improvement activities within the team.

Requirements:

  • Minimum 4 years of experience in a sommelier or wine-focused position
  • Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google's suite of products.
  • Seasoned communicator
  • Willingness to work during peak hours, including nights, weekends, and holidays
  • An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)
  • Ability to work in a fast-paced environment and carry boxes
  • 5 days work week
Tell employers what skills you have

Customer Service Delivery
Customer Experience
Business Continuity
Process Improvement
Emerging Technology
Customer Loyalty
Workplace Safety
Inventory
Wine Pairing
Fine Dining
Wine Tasting
Wine Knowledge
Wine
Articulation
Customer Service
Scheduling
Audit
Hospitality
Workplace Safety and Health

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