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Customer Care Associate

2 months ago

Singapore KALLANG ALIVE SPORT MANAGEMENT CO PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

  • Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally
  • Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
  • Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
  • Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Perform administrative tasks that include preparation of customer care reports, management of office inventory and submission of billing-related documents
  • Update and improvise Standard Operating Procedures and training materials
  • Identify improvements and propose recommendations to enhance customer experience
  • Handle facility bookings, programme registrations and over-the-counter payment collections
  • Perform daily settlements and financial reconciliations for revenue submissions
  • Ad-hoc duties and projects as assigned or needed


Skills

  • Proficient in MS Excel, Word, PowerPoint and Outlook
  • Experience in handling Point-Of-Sales system
  • Excellent communication (written and spoken) and interpersonal skills
  • Meticulous and takes pride in delivering high quality work
  • Tech-savvy and willing to learn new systems


Requirements

  • Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
  • Prior sports and entertainment industry experience preferred
  • Able to work in a fast-paced environment and comfortable with ambiguity
  • Willing to work on weekends and Public Holidays as required
  • Commit to at least 3 shifts, including 1 weekend shift, within a week

Information


Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg


Tell employers what skills you have

CRM
Outlook
Excellent Communication Skills
Techsavvy
Update procedures
booking system
Able To Multitask
Customer Experience
Administrative Work
Interpersonal Skills
Customer Care
PowerPoint
Pressure
financial reconciliation
Customer Service
Customer Service Experience

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