Customer Care Associate
2 weeks ago
About Agora Colearning
Agora Colearning is a one-stop education hub providing educational programmes for children aged 6 months to 16 years.
We offer our own Student Care and Early Years programmes, as well as enrichment and tuition activities from best-in-class education providers.
We help students learn, and develop life skills and competencies, whilst nurturing their physical health and well-being.Role
Responsibilities
Front-of-House Duties
- Staff the reception area, welcome parents and students, manage checkins and checkouts of students
- Address initial parent questions and be able to triage enquiries across our range of offerings
- Student Care, Early Years, third party Education Providers, Events
- Help identify parent and student needs, foster good relationships with customers by providing excellent customer service
- Manage administrative tasks including room setup, bookings and rescheduling of programmes and assist with daily requirements such as centreopening and closing and ensure the upkeep of centre equipment and premises
Requirements:
- Prior experience working in front of house roles, liaising with parents and children is a plus
- Comfort and experience working with learning management software systems as is prior experience working with CRM systems
- Must be a "peopleperson", and have outstanding communication and interpersonal skills, especially with parents and children
- A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions
- Willing to commit for adhoc, weekends & PH
- Parttime working arrangements available
- Undergraduates and fresh graduates are welcomed to apply
Job Types:
Part-time, Freelance, Student job
Pay:
$1, $2,000.00 per month
Benefits:
- Employee discount
- Professional development
Schedule:
- Holidays
- Weekend availability
Experience:
- customer service: 1 year (required)
License/Certification:
- permit to work in Singapore? (required)
Work Location:
In person
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