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Museum Operations Education Executive

4 weeks ago

Singapore BULLWORKS PTE LTD Full time
Roles & Responsibilities

Jobs description

The Museum Operations Education Executive will assist the Assistant Museum Manager in the day-to-day running of the museum operations in a smooth and orderly manner. He/she conducts school and museum tours and execute the educational programs for a diverse group of audiences, ranging from preschoolers, students to members of the public.


Duties & responsibilities

1. Support and Manage Museum Operations

  • Manage all operational aspects of the museum (MINT Museum of Toys) and retail shop (MINT Shop)
  • Manage admissions and ticketing, membership, guest services and operations crew activities
  • Assist in regulating queue times according to queue management approaches and methods
  • Provide feedback to management team on improving ground operations
  • Managing and supervising event sites and delivering the promised outcomes
  • Maintain compliance of operations teams to business continuity plans
  • Apply digital technology to enhance museum experience
  • Take effort to build customer goodwill, check their satisfaction, welcomes and entertains them
  • Prepare daily/weekly/monthly reports to finance department
  • Provide feedback based on usage of workplace technology
  • Other duties and responsibilities assigned by management

2. Execute and Deliver Programs

  • Facilitates the implementation and execution of museum tours and various educational programs
  • Track program timelines, activities and program flow
  • Organise school visits to the museum and deliver tours and educational programs
  • Liaise with schools, colleges and teachers to promote the relevance and use of the collections and activities of the museum in line with the MOE curriculum
  • Establish relationships and collaborate with relevant agencies/parties to achieve the goal of the program
  • Escalate incidents for follow-up actions
  • Document program outcomes and generate reports on programs and activities
  • Compile, analyse and apply feedback on the educational activities
  • Coordinate collaboration efforts with operations department

3. Drive customer service excellence

  • Implement customer service procedures
  • Attend to customer inquiries, complaints, concerns and request
  • Resolve escalated service issues
  • Consolidate visitor feedback
  • Assist in analysing customer data to understand customer behaviour
  • Apply technology to enhance museum experience and museum facilities monitoring

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Business Continuity
Ticketing
Interpersonal Skills
Inventory
Early Childhood Education
Administration
Team Player
Customer Service
Able To Work Independently

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