Customer Service Technician

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore Eddyfi Africa Pty Full time
We are a fast-growing international high-tech company offering high-performance non-destructive testing solutions for the inspection of critical components. On a day-to-day basis, we develop, produce and market non-destructive testing devices: sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments have applications in a variety of industries, including oil & gas, aerospace and nuclear.Are you up for a challenge in the world of high-tech? We'd love to have you on board Eddyfi Technologies is looking for a Customer Service Technician in Singapore to join our Service Team.Your daily life:As a key member of the team, you will collaborate closely with the regional Business Development Manager to assist installed sensor customers throughout the entire commercial process, spanning both the pre-sale and post-sale phases. The Customer Service Technician assumes responsibility for scheduling, executing, and planning installations, coordinating services, and providing technical support for projects. In addition to ensuring a positive customer experience during deployment, the Customer Service Technician performs installations, documents processes, and prepares reports.In this role, you will:Carry out calibration, preventive maintenance, troubleshooting, and final quality control on Eddyfi equipment to ensure smooth operation ;Analyze electrical diagrams, identify faulty components, and collaborate with the Research & Development department to find technical solutions ;Perform on-site calibrations and repairs, ensuring traceability through clear documentation ;Interact with customers during on-site interventions, understanding their needs and providing appropriate solutions to ensure satisfaction ;Maintain production and quality standards in line with corporate norms ;Communicate irregularities in calibration procedures and utilize precision tools for activities ;Coordinate all pre-installation requirements/logistics with customers and Business Development Manager ;Schedule and perform new installation & service visits, training technicians as needed.Generate and compile various reports including pre-install, during installation, post-install, and quarterly reports ;Work collaboratively with the regional Business Development Manager and other Business Development Managers to facilitate sales opportunities, attend meetings, conduct technical demonstrations, and support wireless range testing or other pre-installation requirements.What We’re Looking For:You have a 2-year degree from trade school or technical college ;You have minimum 3 years’ experience in Non-Destructive Testing, corrosion management, sales, and/or operations ;You are familiar with Ultrasound Technology level I or II ;You are comfortable in refinery/chemical plant environment ;You can travel domestically and internationally when necessary;You have excellent communication and presentation skills ;You can solve technical problems effectively, while being able to explain complex concepts in a clear and straightforward manner.You Will Be Offered:15 paid holidays, in addition to statutory holidays (as per local legislation);Sickness leave (as per local legislation);Eligibility to subscribe to health plan;CPF contributions (as per local legislation).Job Family

Eddyfi Tech - Customer Technical Support

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