Business Analyst

3 days ago


Singapore NOVACITYNETS PTE LTD Full time
Roles & Responsibilities

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

  • Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
  • Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
  • Escalate technical issues to relevant parties and follow through diligently until resolution.
  • Monitor ongoing batch jobs to ensure successful execution without failure.
  • Provide monthly reports.
  • Perform SIT Testing, UAT Testing of Service Requests and reported defects.
  • Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
  • Update relevant documents on all executed changes in a timely manner.
  • Oversee, update, and follow up on the defect tracking list until all issues are resolved.
  • Collaborate effectively with team members to meet project targets and quality objectives.
  • Interact effectively with customers from different departments.
  • Conduct business process analysis and recommend improvements.
  • Develop and maintain project documentation, including requirements, specifications, and user manuals.
  • Assist in implementing IT solutions to meet business needs.

Requirements:

  • Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
  • Preferably with 3 years of IT-related experience.
  • Experience using SQL query tools is preferred.
  • Excellent English writing skills.
  • Strong interpersonal skills.
  • Positive attitude towards meeting new challenges.
  • Experience with project management tools and methodologies is a plus.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Fresh graduates are welcome to apply.

Tell employers what skills you have

Excellent Communication Skills
UAT
Troubleshooting
Ability To Work Independently
Interpersonal Skills
Business Acumen
Business Process Analysis
Defect Tracking
SQL
Project Management
Attention to Detail
Writing
Business Analyst
Writing Skills
Business Requirements
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