CX Strategist

Roles & Responsibilities

Tasks and responsibilities include:
• Lead strategic initiatives by leveraging data-driven insights to inform design decisions
• Collaborate with cross-functional teams of creative, data, media, and technology experts to enrich brand connections
• Shape the direction of digital products and experiences through a deep understanding of user experience and interface best practices
• Develop and implement innovative strategies that align with business goals and client objectives
• Stay abreast of industry trends, emerging technologies, and design standards to maintain a cutting-edge approach
• Foster strong relationships with client stakeholders, ensuring a deep understanding of their business is maintained

We want you to have:
• Proven experience as a data-driven strategist in digital product and experience design
• Strong portfolio showcasing strategic thinking and impactful digital design work
• Expertise in collaborating with cross-functional teams (engineers and devs) and stakeholders to enhance outcomes
• Proficient in design programs, particularly Figma, with a keen eye for detail
• Demonstrated ability to present and convince
• Curiosity, passion, self-motivation, and a continuous willingness to learn and adapt
• Experience approaching ambiguous questions and thinking from first principles
• Experience crafting digital and physical experience strategies and bringing them to life
• Experience in business development efforts with cross-disciplinary teams - crafting approaches, writing proposals, and presenting to prospective clients.
• Experience in leading projects, managing scopes, and identify additional opportunities within the client’s organization.
• 7+ years of work experience in Business Design, CX Transformation, Design Thinking, Facilitation, Design Research, Customer Journey Mapping, UX/UI, Process Analysis with industry experience in CPR, FS or Public Sector.
• Strong domain knowledge in Marketing, Martech, AI, Machine Learning, Data-driven, Product Management, Digital Experiences, Agile
• Proficiency with contemporary design and prototyping tools and methods, e.g., Adobe Creative Suite, PPT, Keynote, Figma
• Knowledge in UI/UX design delivery
• A willingness to travel for research and client meetings
• Business level ability in English

Tell employers what skills you have

Tableau
Machine Learning
Modeling
Physics
Mathematics
Public Sector
Quantitative Analysis
User Experience
Adobe Creative Suite
Writing
Design Thinking
Customer Journey Mapping
Data Science
Design Research
Experience Design
Facilitation

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