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CX Strategist

2 months ago

Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities


As a CX Strategist, you’ll collaborate with designers, technologists, and program managers to create products, services, and experiences throughout the product lifecycle. You’ll conduct user research, develop ideas, and formulate hypotheses, validating them with the team. Engaging clients in the design process and presenting ideas to executives will be key.


Responsibilities:

  • Lead strategic initiatives using data-driven insights to inform design decisions;
  • Collaborate with cross-functional teams (design, tech, program managers);
  • Shape digital products through strong user experience (UX/UI) practices;
  • Develop and implement strategies aligned with business goals and client objectives;
  • Stay updated on industry trends, emerging tech, and design standards;
  • Build strong client relationships and understand business needs.

Job Requirements:

  • 7+ years in Business Design, CX Transformation, UX/UI, Design Thinking;
  • Expertise in Figma, Adobe Creative Suite, and contemporary design tools;
  • Strong portfolio showcasing strategic digital design;
  • Experience working with cross-functional teams (engineers, devs, stakeholders);
  • Proven ability to present and influence executives;
  • Willingness to travel for research and client meetings will be a plus.

Bonus Skills:

  • Financial analysis and business case development;
  • Experience with ethnographic, qualitative, and quantitative research;
  • Familiarity with SPSS or statistical software;
  • Knowledge of global trends, human-centered design, and technology;
  • Multilingual ability to converse with various stakeholders is a plus.


Interested candidates, who wish to apply for the above position, please send in your resume to Gabriel_pang@evo-sg.com


We regret to inform that only shortlisted candidates will be contacted.


This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.


Tell employers what skills you have

Tableau
Quantitative Research
Modeling
Physics
Mathematics
Quantitative Analysis
User Experience
Adobe Creative Suite
SPSS
Multilingual
Predictive Modeling
User Research
Financial Analysis
Design Thinking
Data Science
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