Service Management Technician L1

3 weeks ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

About the role

We are looking for an IT Technician supporting internal (and in some cases external) users with their access management related questions and requests and participating in projects related to service specific improvements or automation. If you are capable of diagnosing and solving problems based on customers' non-technical descriptions, and also have excellent communication and customer service skills, this role might just be the right one for you. This role will be based in our Singapore office.

Our team is a small global team (we have teammates across our EMEA, US, and SG offices) providing support to internal and external collaboration partners by resolving tickets according to agreed SLAs. In addition, the team participates in different technical projects that results in automation or streamlining of services according to pre-agreed requirements.

How we work

We operate on a strong belief in automation, programmatic implementation, and reusable design. We're looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow, we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We're looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.

What will you be working on?

  • Solve IT Access Tickets in Jira within the SLA timeframe;
  • Manage projects related to service specific automation or improvement
  • Responsible for keeping the documentation of our services and processes up to date;
  • Make suggestions on how to improve the processes related to our applications or to the service itself;
  • Onboarding and off-boarding tools according to internal policies
  • Making standard predefined changes in our services with necessary documentation updated.

Qualifications

You Have:

  • A Singaporean Citizenship/Permanent Residency of Singapore (Please note that we're unable to sponsor visas for this role)
  • A degree in Information Technology or related field or technical certification in the industry OR 1 year of working experience in the same field;
  • The ability to work independently;
  • Excellent customer service and communication skills;
  • The ability to diagnose and solve problems based on customers' non-technical descriptions;
  • Strong working knowledge of equipment and tools in use, adaptability to learn the use of new applications;
  • Technical project management knowledge
  • Experience in working with Atlassian products;

Additional Information

Salary: SGD 4,700 - SGD 5,225 + RSUs

You can expect:

  • The ability to choose your own path to success – you'll have the freedom to define the vision
  • The freedom to have real impact
  • The opportunity to inspire teams
  • A fun work environment with social activities and events
  • Some pretty awesome benefits Find out more about our benefits here

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram

Tell employers what skills you have

Customer Service Skills
Leadership
Streamlining
Microsoft Excel
Ability To Work Independently
Interpersonal Skills
Drawing
Information Technology
Adaptability
Project Management
JIRA
Communication Skills
Customer Service
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