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Manager, Warehouse Operations

2 months ago

Singapore DHL SUPPLY CHAIN SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities
  • To ensure delivery of SLA's with customer in a fast growing sector, including managing/implementing operations in accordance with the DSC standards.
  • Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
  • Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
  • Frequently review, align and keep management team updated on operational issues and performances indices such as utilization, productivity, space and resources management, training and hiring
  • Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
  • Drive high performance in own team with focus on quality, service and cost
  • Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
  • Continually review and improve business processes to improve service quality and productivity
  • Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
  • Analyse opportunities for warehouse automation
  • Project management support for joint projects with Customers as well as internal projects
Requirements
  • Degree in Logistics / Supply Chain Management preferred.
  • Minimum 5 years experience in Operations Management
  • High proficiency in Excel. VBA, Access, SQL, PowerBI skills will be an advantage
  • Must be highly motivated and able to supervise headcount of more than 10 and manage relationships with all levels of staff and customers
  • Have excellent verbal, written and presentation skills

Tell employers what skills you have

Customer Retention
Customer Relationship
Microsoft Excel
Operational Excellence
Warehouse Management
Inventory
Operations Management
VBA
PowerBI
SQL
Project Management
Supply Chain Management
Presentation Skills
Customer Service
Excel VBA
People Management
Warehouse Automation