Customer Service Officer

3 weeks ago


Singapore TY INNOVATIONS PTE. LTD. Full time
Roles & Responsibilities

  • Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
  • Understand & explain company’s product and provide appropriate recommendations
  • Provide prices and prepare quotes for customers
  • Update and maintain accurate records of customer interactions / databases
  • Proactively monitor customer’s orders and resolve issues before it becomes critical
  • Work collaboratively with other departments to deliver customer’s request(s)
  • Build, maintain good relationship with our customers and suppliers and ensure high customer satisfaction

Job Requirements:

  • Excellent communication and interpersonal skills (Able to speak proficiently in different language)
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Analytical Skills
Ability To Work Independently
Interpersonal Skills
Administration
Good Communication Skills
Freight
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Databases
Shipping
Customer Service Experience

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