Assistant Technical Manager
4 weeks ago
Job Objective:
• Lead and manage the Post-Sales team in accordance to company’s standards and best practices to meet customer’s requirements
Core Responsibilities:
· Lead and manage the Post-Sales team and its activities including the Customer Service Centre
· Manage resources and assign engineers to fault tickets and/or Preventive Maintenance jobs
· Oversee and manage fault ticket system and ensure all open tickets are closed
· Plan relevant and appropriate trainings for engineers accordingly
· Submit regular reports to the management
· Provide quotation to customers as necessary
· Provide solutions to engineers on technical matters
· Assist in after sales services
Education Qualification:
• ITE/ Diploma in IT/Engineering/Audio Visual
Optional Certification
· Crestron CTI-P101, CTI-P201, Extron Control Professional (ECP), Extron Authorized Programmer (EAP)
· Kramer Control System Designer (301), Kramer Control System Programmer (302)
· Dante Level 1 & 2, Cisco CCNT, CCNA
Experience:
Mandate
• Must have minimum 5 years of experience in System configuration, Testing & Commissioning for Audio Visual solution.
• Must have minimum 2 years of experience leading a team.
• Experience in some of the products like Videowall, LED & LCD Display, Digital Sound Processor (DSP), Amplifier, Speaker, videoconferencing, Audio Visual Switches.
• Experience in similar renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc
• Experience in Crestron, Extron, AMX, Kramer automation programming will be an added advantage
• Experience in DSP programming will be an added advantage
Tell employers what skills you have
post-sales support
Switches
Designer
Sales
Preventive Maintenance
Leadership
Troubleshooting
CCNA
Technical Management
AV
Customer Service
Commissioning
Technical Support
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